TABLE OF CONTENTS

Information and Awareness Level
HVAC&R Industry & Customers
QUESTION: “How informed is the HVAC&R industry
about Natural Refrigerants?”
QUESTION: “How informed are your customer about
Natural Refrigerants ?”
60%
50%
60%
50%
Scale: Level of Awareness
0% (not informed)
40%
30%
20%
10%
0%
1%
13%
40%
35%
30%
25% 24%
21%
19%
20%
7%
10%
2%
0%
24%
20%
9%
1 - 20% (poorly informed)
21 - 40% (rather poorly informed)
41 - 60% (rather well informed)
61 - 80% (well informed)
81 - 100% (highly informed)
TOTAL responses: 657
93
The results about the level of information in the
HVAC&R industry as a whole are markedly different from
awareness levels among respondents. More than a third
of respondents (39%) believe that the industry as such
is “not informed” to “rather poorly informed”. Only 7%
of respondents think the industry is “highly informed”
about the characteristics of natural working fluids.
Results about the level of information of respondent
customers follow a similar pattern, with almost 70%
of respondents believing that customers are at best
“rather well informed” - including all awareness levels
of up to 60%. Contrary to the high level of information
among respondents, these results suggest that whilst
manufacturers and system suppliers are well aware of
natural refrigerants, end-users lack information about
natural refrigerants.