Good practices for Social inclusion - Case studies and summary

adolescent boys, girls; old women and men, children between 5 and 12, infants (do they get
help and from whom?) and babies (locations where their stools are deposited?), and the
reasons for non-use;
- to find out how satisfied especially poor women and men are about the service, the toilets,
their participation in planning and service delivery processes and the hygiene promotion
- to assess the felt benefits as well as any negative impacts of men and women in users and nonuser
families, both poor and less poor.
Typical issues to be checked in the evaluation
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whether they wanted the system and were ready to contribute/accepted the proposed share;
where to locate the system;
who can be connected (the catchment area);
how much the community and individual user households would pay to the investment costs;
the payment system for the investment share, e.g. flat or weighed, in a lump sum or instalments,
with or without interest;
who would operate and maintain the system and if the operators will be male, female or both;
what other tasks the operator(s) would do (e.g. in solid waste collection/recycling) and the
salaries to be paid to the operator and other functionaries doing regular work, e.g. the tariff
collector/treasurer;
the estimated yearly O&M costs;
the type of tariff (flat or weighed), amount and criteria and system for allocation of tariff level
the link between number of users and the tariff;
the amount, frequency, manner and place of payment and work involved;
the selection and composition of the management committee including participation of women
and men (poor and less poor) in the decision-making and as committee members, and the choice
of functionaries (chair, treasurer, secretary etc.) – who choose them and on what criteria?
the agreed term of office and changes in composition (frequency, reasons and selection method)
the functioning of the committee (frequency of meetings, attendance of members, agendas,
decision making, decisions, follow-up)
the training of the operator(s) and committee members (who was trained in what, how long, how,
where, to what effects), including refresher training and training for new members
the financial management, e.g. the budget and accounts system, rules on non-payments, the
bookkeeping, when and how and to whom the committee account for management and financing,
auditing of the books by a local audit committee.
the financial performance – who pays/pays not and why, actions taken and effectiveness, income
and expenditures, type and amount of costs covered and not covered
technical performance in operation, maintenance, repairs
any environmental, health and/or safety risks
satisfaction of poor and non poor women and men users and non users with service and
management
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