Good practices for Social inclusion - Case studies and summary

were unable to form lobby groups was an ongoing stumbling block for effective social
inclusion. Identifying and including all stakeholders, especially marginal groups, is an active
process that is ongoing and requires an effort that goes well beyond understanding the dynamics
of exclusion. Low-income areas have their own social and political dynamics – e.g. it is difficult
to obtain buy in from house owners who rent out their houses and live elsewhere. Tips and
Tricks are:
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Inclusion of disadvantaged groups from the start promotes trust and motivates
people
Information sharing across all stakeholder groups is important and this needs to be
tailored to the group‘s requirements.
Be careful with Hi-tech measures, such as remote sensing and GIS, can be costly
without clear benefits, even creating further exclusion – hi-tech approaches need to
be integrated with on site local understanding.
Translate the actions requested by the community into implementation priorities
and watch their effective realisation, especially those relating to women.
The coverage of key issues of economic development, employment and business
creation was very limited.
What is the particular age and cultural population mix you are working with? Are population
sub-groups included? Is this done consistently and at every process stage?
Understanding the divergent (and often conflicting) priorities and demands for water and
sanitation or other development goals and effectively involving end users and local institutions
are crucial elements. This will require an initial investment of time and human resources so that
you are familiar with the setting, the population and existing differences. The Hamburg,
Germany case study showed that residents' involvement was limited to the problem
identification stage only, without involvement in planning, prioritisation, and implementation.
Other cases show that existing organisations within geographic areas and around specific
interests are frequently a stepping stone towards representation at the group, neighbourhood and
district levels. This avoids the need to start up new groups and structures. Tips and Tricks are:
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Different disadvantaged groups need to be approached on their specific interests and
concerns and with practical actions related to them.
Establishing rapport or linkage between their interests and concerns and integrated
urban water management must be clearly apparent or clarified to enable interest in
Integrated Urban Water Management to emerge.
What are the specific gender dynamics? How gender competent is the service development or
delivery service?
Urban poverty reduction can be strengthened through the adoption of a gender equity focus. The
Indonesian six cities case study shows that even though the overarching programme goal was to
ensure that poor (women) would benefit, socially inclusive approaches already in place were
being hampered by inadequate data and existing gender perspectives. This case shows that data
and data analysis need to disaggregate for sex and economic class to ensure that sanitation and
hygiene strategies are gender specific. Generally this will require specialist expertise in gender
and poverty and a strategy of separate gatherings to ensure that the voices of poor (women) are
heard. In the Indonesian case studies it showed that if gender equity is interpreted by officials as
‗projects for women‘, this will lead to missed opportunities. Tips and Tricks are:
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