Strategic IT Planning for Public Organizations: A Toolkit - UNU-IIST ...

Strategic IT Planning Toolkit – Section 1: Introduction
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Specific results from a strategic IT alignment activity include [18]: direct IT support for the
achievement of business objectives; proportional increase in IT expenditure; delivery of IT services at
competitive cost; improved business productivity and customer experience with increased IT
investment; availability of proper processes; practices and controls; managed business and technology
risks; development of professional competence for service delivery and continuous performance
improvement by exploiting organizational knowledge.
A sound strategic IT planning process is expected to guarantee strategic IT alignment.
1.4 Using this Toolkit
This toolkit is designed and written for IT practitioners in government or public organizations, as a
detailed guide (or reference for experienced IT managers) for planning and implementing strategic IT
planning. Secondly, the toolkit provides a framework for developing specific standards for Strategic
IT planning in government or public agencies. Thirdly, the toolkit could serve as a courseware for
strategic IT planning.
Figure 2: Toolkit Map
As a manual, the toolkit provides detailed information on each step of the strategy processes with
clear instructions on implementation of these steps (practice guidelines) and how to use available
supporting tools. As a framework for developing specific standards, the toolkit specifies core set as
well as optional activities for the IT strategy process. As a courseware, it provides an overall process
model for strategic IT planning, and sub-processes for all major process steps with reference to
Report No. 417, May 2009
UNU-IIST, P. O. Box 3058, Macao