Strategic IT Planning for Public Organizations: A Toolkit - UNU-IIST ...

Strategic IT Planning Toolkit – Table of Contents
i
Contents
1 Introduction ..................................................................................................................................................... 1
1.1 IT and Public Organizations ..................................................................................................................... 1
1.2 What is Strategic IT Planning? ................................................................................................................. 3
1.3 IT and Organizational Strategy ................................................................................................................ 3
1.4 Using this Toolkit ..................................................................................................................................... 4
2 Strategic IT Planning Process ........................................................................................................................ 6
2.1 Conceptual Framework ............................................................................................................................ 6
2.2 Process Specification .............................................................................................................................. 13
2.3 Implementing the Process ...................................................................................................................... 19
2.4 Summary ................................................................................................................................................ 21
3 Planning the Strategy Process ...................................................................................................................... 22
3.1 Getting Commitment and Approval ....................................................................................................... 22
3.2 Analyzing Stakeholders .......................................................................................................................... 23
3.3 Forming the Strategy Team .................................................................................................................... 24
3.4 Scheduling and Mobilizing Resources ................................................................................................... 26
3.5 Summary ................................................................................................................................................ 27
4 IT Strategic Framework ............................................................................................................................... 28
4.1 Reviewing Organization Goals............................................................................................................... 28
4.2 Reviewing IT Mission ............................................................................................................................ 29
4.3 Establishing IT Vision ............................................................................................................................ 30
4.4 Setting IT Goals ..................................................................................................................................... 31
4.5 Summary ................................................................................................................................................ 33
5 IT Capability Assessment ............................................................................................................................. 34
5.1 Business and Organizational Requirements ........................................................................................... 34
5.2 Internal Capabilities ............................................................................................................................... 35
5.3 External Factors ...................................................................................................................................... 36
5.4 Summary ................................................................................................................................................ 37
6 Strategy Development ................................................................................................................................... 38
6.1 SWOT Analysis...................................................................................................................................... 38
6.2 Eliciting Strategy .................................................................................................................................... 39
6.3 Specifying Objectives............................................................................................................................. 40
6.4 Mapping Objectives ............................................................................................................................... 41
6.5 Summary ................................................................................................................................................ 43
7 Strategic Implementation ............................................................................................................................. 44
7.1 Developing Initiatives ............................................................................................................................ 44
7.2 Prioritizing Initiatives ............................................................................................................................. 45
7.3 Summary ................................................................................................................................................ 46
8 Strategy Control ............................................................................................................................................ 47
8.1 Strategy Monitoring ............................................................................................................................... 47
8.2 Strategy Evaluation ................................................................................................................................ 48
8.3 Summary ................................................................................................................................................ 50
9 Strategy Documentation ............................................................................................................................... 51
9.1 Drafting IT Strategy Document .............................................................................................................. 51
9.2 Obtaining Feedback on Strategy ............................................................................................................ 52
9.3 Revision and Dissemination ................................................................................................................... 52
9.4 Summary ................................................................................................................................................ 52
10 Conclusions .................................................................................................................................................... 53
Bibliography ........................................................................................................................................................ 54
Appendix A: Tools for Strategic IT Planning .................................................................................................. 56
Appendix B: Definitions ..................................................................................................................................... 57
Report No. 417, May 2009
UNU-IIST, P. O. Box 3058, Macao