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Strategic IT Planning Toolkit – Section 1: Introduction 4 Specific results from a strategic IT alignment activity include [18]: direct IT support for the achievement of business objectives; proportional increase in IT expenditure; delivery of IT services at competitive cost; improved business productivity and customer experience with increased IT investment; availability of proper processes; practices and controls; managed business and technology risks; development of professional competence for service delivery and continuous performance improvement by exploiting organizational knowledge. A sound strategic IT planning process is expected to guarantee strategic IT alignment. 1.4 Using this Toolkit This toolkit is designed and written for IT practitioners in government or public organizations, as a detailed guide (or reference for experienced IT managers) for planning and implementing strategic IT planning. Secondly, the toolkit provides a framework for developing specific standards for Strategic IT planning in government or public agencies. Thirdly, the toolkit could serve as a courseware for strategic IT planning. Figure 2: Toolkit Map As a manual, the toolkit provides detailed information on each step of the strategy processes with clear instructions on implementation of these steps (practice guidelines) and how to use available supporting tools. As a framework for developing specific standards, the toolkit specifies core set as well as optional activities for the IT strategy process. As a courseware, it provides an overall process model for strategic IT planning, and sub-processes for all major process steps with reference to Report No. 417, May 2009 UNU-IIST, P. O. Box 3058, Macao
Strategic IT Planning Toolkit – Section 1: Introduction 5 relevant tools. The discussions on the conceptual framework and specific techniques for process steps also make the toolkit a useful courseware. The overall organization of the toolkit is shown in Figure 2 below. To support the use of this toolkit, a set of templates have been developed to be used in implementing major steps of the IT strategy process. The templates “Strategic IT Planning for Public Organizations: Templates” is available from the Outputs page at http://egov.iist.unu.edu. A Strategy Management System has also been developed to support the development, management and strategic alignment of IT strategies based on the framework presented in the toolkit, which is also available through the Outputs page at http://egov.iist.unu.edu. The toolkit is made available publicly under the Creative Commons Attribution-Share Alike 2.0 Generic License Please see http://creativecommons.org/licenses/by-sa/2.0/ for more information on the toolkit license. Report No. 417, May 2009 UNU-IIST, P. O. Box 3058, Macao
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