Strategic IT Planning for Public Organizations: A Toolkit - UNU-IIST ...

Strategic IT Planning Toolkit – Section 9: Documentation
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9.2 Obtaining Feedback on Strategy
Once the IT plan is drafted by the strategy team, it should be circulated among the major stakeholders
for feedback. The information specified in the communication plan (Section 3.2) is useful in
determining a dissemination strategy. Members of the core business units and the IT organization are
expected to be deeply involved in the revision. It is important for the strategy team to obtain
feedbacks from particularly influential stakeholders that were less involved in the whole planning
process. All feedbacks are to be collected and analyzed before effecting changes to the plan.
Process: This task consists of the following three steps:
T1) determining stakeholders to review plan
T2) circulating draft plan among stakeholders
T3) collecting comments and feedback for plan revision
9.3 Revision and Dissemination
The final task of the documentation activity involves analyzing the received comments, determining
required changes and effecting the changes. After effecting the comments, the final version of the plan
is to be submitted to top management for final approval followed by adoption. The IT plan could be
disseminated as required. It is important that all levels of management staff (operation, tactical, and
strategic) have access to the major elements of the plan. It is also important for specific business unit
to plan for the implementation of initiatives related to them. Seminars and workshops could be
organized to explain the details of the plan to the agency staff with discussions on issues related to the
implementation of major initiatives.
Process: The task consists of the following steps:
T1) analyzing received comments
T2) revising plan based on comments
T3) obtaining official approval for plan
T4) dissemination of IT strategy (through agency Intranet, seminars or workshops)
T5) follow-up of business units on implementation of initiatives
9.4 Summary
The documentation activity of the IT strategy process consolidates the major outputs from the other
activities of the IT strategy process from the strategic context and assessment through strategy
development and implementation to strategy monitoring and evaluation. The documentation allows
the strategy team to obtain feedback on the developed strategy as a basis for revision before official
adoption and dissemination. The approved IT plan provides a sound basis for the development of
tactical or annual IT plans and implementation of IT initiatives by core business units of the agency.
Report No. 417, May 2009
UNU-IIST, P. O. Box 3058, Macao