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Strategic IT Planning Toolkit – Appendix: Definitions
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Appendix B: Definitions
Back Office
Application
Balance
Scorecard
Benchmark
Business
Objectives
Business Process
Re-engineering
Business
Processes
Change
Management
DESCRIPTION
Software that does not interact directly with the customer. It provides functionality
for internal operations such as enterprise resource planning (ERP), inventory
control, manufacturing and all of the supply chain activities associated with
procuring goods, services and raw materials. If an ERP system includes order
entry and customer service capabilities, it would bridge both back office and front
office
http://www.techweb.com/encyclopedia/defineterm.jhtml?term=back+office+appli
cation
A management instrument that translates an organization's mission and strategy
into a comprehensive set of performance measures to provide a framework for
strategic measures and management. The scorecard measures organizational
performance across several perspectives: financial, customers, internal business
processes, and learning and growth.
http://rru.worldbank.org/Documents/Toolkits/Labor/Toolkit/glossary.html
A standard or point of reference used in measuring and/or judging quality or value.
http://rru.worldbank.org/Documents/Toolkits/Labor/Toolkit/glossary.html
The measurable targets designed to help an organization achieve its overall
business strategy.
http://www.etpconsulting.co.uk/Business%20Continuity/business-continuityglossary.htm
Fundamental analysis and radical redesign of business processes and management
systems to achieve dramatic change or performance improvement. BPR uses
objective, quantitative methods and tools to analyze, redesign and transform
business processes including their supporting organization structures, information
systems, job responsibilities and performance standards.
http://www.ic.gc.ca/sc_mangb/ecomevnt/engdoc/glossary.html
On the one hand, business processes refer to the workflows within a company and,
on the other hand, to the processes involved in inter-company transactions – in
other words: offers, price negotiations, purchasing agreements, and orders.
Software that reproduces these business processes, therefore, can be both ERP
system as well as e-commerce software.
http://www.x-solutions.poet.com/eu/newsevents/glossar/#BusinessProcesses
The concept of change management encompasses three basic definitions: (1) the
task of managing change, referring to (a) making changes in an organization in a
planned and systematic way, or (b) “responding to changes over which the
organization exercises little or no control”, such as legislation, social and political
upheaval, changing economic situations, etc; (2) “an area of professional practice,”
referring to experts or firms engaged in planning and managing change for their
clients; (3) a body of knowledge, consisting of “ models, methods and techniques,
tools, skills and other forms of knowledge that go into making up any practice.”
(Nickols,2002)
http://home.att.net/~nickols/change.htm
COBIT
Control Objectives for Information and related Technology, Technology, first
released by the Information Systems Audit and Control Foundation (ISACF) in
Report No. 417, May 2009
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