Samsung User Manual (4.49Mb) - Sky.com

TROUBLESHOOTING
TAKING CONTROL
PHONE NUMBERS
Message
The batteries in this remote control are
low. Please replace within the next few
days (or you see a battery symbol in
the Now, Next & Later banner)
Channel not available
What does it mean?
The batteries in the remote control
need to be changed to avoid losing
your remote control settings.
You have entered the wrong channel
number. If it’s an adult channel it may
have been removed by parental control
settings.
What to do now
Change the batteries in your remote control as soon
as possible. See Replacing the batteries (page 69).
Select a different channel or turn off the Remove
Adult Channels setting under Parental Control > Adult
Channels. See Having more control over kids’ viewing
(page 55).
Telephone numbers
You can find Sky and other broadcasters’ phone numbers in your Sky Guide;
Press services (for Options), press down then select the Telephone Numbers
tab.
This list includes specific numbers for Sky+ and Sky+HD.
When you call, please have your system information available as we will
need this to deal with your problem. To find this information, press services,
scroll right and select Settings then select the Details tab.
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