Executive Summary

P7: Executive Summary
5.2 Conclusions deriving from the Understanding of the Existing Situation in
Greece regarding Back Office
The tracing of the present situation regarding the Back Office systems involve systems which
are in operation currently.
More specifically, in deliverable D2: “Report on Back Office systems of Public Administration
Authorities” 28 systems of public authorities are recorded which are in operation productively
and there is reference to 18 management systems / applications.
Graph 3. Systems and Application Concernng Organization , Operation and
Communication
Document Management
Digital Register
Total Number of Agencies
0 5 10 15 20 25 30
In addition, reference is being made to the Legislative Framework which permeates
important sectors of Information Society relevant to eGovernment. The presentation concerns
the Greek Legislative and Institutional Framework as well as the relevant EU guidelines with
which the Greek Legislation complies.
5.2.1 Conclusions
The most widespread systems applied in the public sectors are the Office Automation
Systems and e-mail clients which are used – where available – to cater for the basic needs
of the authorities such as the drafting and format of documents, account sheets for financial
reports, e-mail etc.
At the same time, in several of the recorded authorities (over 50%), the registration system is
digital, nonetheless, none of the authorities make use of the Document Management and
Workflow Management systems – despite the fact that research pinpointed the existence of
such installed commercial systems.
The effort to communicate with the IT Managers involved in the task of registering was
perhaps the most difficult part in the conduction of the corresponding deliverable. It was
clear that the tracking down of the IT Managers (no matter which title they bore) is a timeconsuming
procedure, of small validity percentage in the answers provided. It takes a lot of
effort and constant communication by telephone in order to track down the executive who
would provide valid answers. In many cases, (almost 1/3 of them), the manager did not
respond either on the phone or by setting an appointment, which resulted in incapacity of
registering the entity of the systems.
First Version
April 2007 13