Executive Summary

P7: Executive Summary
TABLE OF CONTENTS
1 Introduction ..........................................................................................................5
2 Goals and Objectives of the Projects ...................................................................6
3 Implementation Methodology ..............................................................................7
4 Problems Occurred During the Implementation of the Project ..........................9
5 Project Results “The use of Information and Communication Technologies in
the Public Sector (eGovernment)” ........................................................................... 10
5.1 Conclusions deriving from the Recording of the Existing Situation in
Greece regarding the texts about Strategy and Relevant Studies........................ 10
5.1.1 Conclusions.............................................................................................. 11
5.1.2 Recommendations ................................................................................... 12
5.2 Conclusions deriving from the Understanding of the Existing Situation in
Greece regarding Back Office ........................................................................................ 13
5.2.1 Conclusions.............................................................................................. 13
5.2.2 Recommendations ................................................................................... 16
5.3 Conclusions drawn from the recording of the Existing Situation in Europe
and Internationally and recording of Best Practices................................................. 17
5.3.1 Best Practices Transfer in Greece........................................................... 19
5.4 Conclusions drawn from the research in the skills of Civil Servants in
using ICT ............................................................................................................................ 23
5.4.1 Conclusions.............................................................................................. 25
5.4.2 Recommendations ................................................................................... 28
5.5 Conclusions drawn from Indicators for the quantification of the Public
Administration & eGovernment Secretariat General objectives with regard to
eGovernment..................................................................................................................... 29
5.5.1 Conclusions.............................................................................................. 30
5.5.2 Recommendations ................................................................................... 30
6 eGovernment Opportunities and Lessons Learned ........................................... 32
6.1 SWOT Analysis...................................................................................................... 33
6.2 Useful conclusions drawn from the implementation of complementary
deliverables........................................................................................................................ 34
6.3 Opinion Leaders views ........................................................................................ 35
6.3.1 Different eState development speed...................................................... 35
6.3.2 Interoperability: the key to success....................................................... 35
6.3.3 Process Re-engineering: With the introduction of new eGovernment
services work procedures change...................................................................... 35
6.3.4 Motives: encourage all parties to take part in the effort ...................... 36
6.3.5 High Level Position for IT Executives ..................................................... 36
6.3.6 eSkills Development of Human Capital .................................................. 36
7 Proposals – Next Steps for the development of eGovernment in Greece........ 37
7.1 GROUP 1: Actions Concerning Strategic Convergence and Publicity........ 37
7.1.1 Action 1: Enactment of Publicity Rules concerning eGovernment
Projects ............................................................................................................... 37
7.1.2 Action 2: Formation of Contracts and Studies Repositoty in all Public
Sector Institutions. ............................................................................................. 38
7.1.3 Action 3: Formation of Central Repository concerning eGovernment
Studies ................................................................................................................ 39
7.1.4 Action 4: Delimitation of Public Authority Model Guide......................... 39
7.2 GROUP 2: Actions Concerning Human Resource Development................. 40
7.2.1 Action 5: Motivation to Human Resources to develop skills for ICT
usage 40
First Version
April 2007 3