Executive Summary

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P7: Executive Summary 5.4.2 Recommendations According to the conclusions of the study the formation of adequate conditions which will favour the adoption of ICTs by the employees is totally required. This can be achieved firstly, with the prompt participation of information official in the design of new and exploitation of the existing systems. At a second level, it is essential to involve civil employees in the benefits that can be obtained by the extensive use of information technologies and how the latter can contribute to attaining the aims of their country’s Digital Convergence. However, in the effort of diffusing ICTs a number of issues comes up which have to be dealt with seriously, even if they have a higher degree of difficulty. The first priority in this particular measure group has to be the cultural re- orientation, a quite difficult task for any organisation, much more for the Public Sector. An overwhelming majority of contemporary studies in business administration conclude that an efficient organisation has to have strong traits from all sectors of business culture. Greek Public Sector, seems to miss business culture as an organization and is propose to be developed elements of: o o The Bureaucratic culture – that is the existence of named procedures of action taking and design to face unexpected/ unpredicted events through a complete operational plan- the so- called “operations blueprinting” and The efficiency culture – evaluation of efficiency through standard productivity, efficiency targets and the assumption of repair measures in cases of target deviation. The second direction towards which the Public Sector is recommended to move is the assurance of the appropriate training of its employees. Even if the selection should be made among people who are familiar with ICTs and have the necessary skills, these employees should be regularly trained as required by the continuous updates in ICTs. Finally, an important decision, that should be made on political level, is the selection and training of those employees which are going to cover executive positions in the IT Sector of Public Administration. This selection should be make thoughout people who have knowledge of ICT and have all the necessary qualifications in order to deserve these positions. Furthermore, these people have to be trained systematically since the constant changes in ICT demand continuous refreshment of knowledge. It would be advisable to include fragments of the above recommendations (which couldbbe a project for developing a management system of the training process and of the training material, targeting the upgrade of Public Administration through the support of training programs implemented by the “National Centre of Public Administration and Local Governments” in the framework of a blended learning model) of for specialized training programs, in order to achieve the best possible result. First Version April 2007 28
P7: Executive Summary 5.5 Conclusions drawn from Indicators for the quantification of the Public Administration & eGovernment Secretariat General objectives with regard to eGovernment The aim of deliverable D6 : “Indicators for the quantification of the Public Administration & eGovernment Secretariat General Objectives with regard to eGovernment” was the formation of a measurement framework for the quantification of the national strategic objectives, as they are defined in Operation Programme “Strengthening the Administrative Capacity of public Administration 2007-2013” for the 4th Programme Period. The ulterior aim was that the proposed measurement framework to constitute an official measurement and evaluation tool of these strategic objectives, seen within the framework of eGovernment as a basic pattern for the modernization of Public Administration. The proposed measurement framework is relevant to the measurement framework included in “Digital Strategy 2006 – 2013”, the indicators analyzed in “i2010 eGovernment Action Plan: Accelerating eGovernment in Europe for the Benefit of All” as well as with the proposed indicators of the project evaluating impact of eGovernment “eGovernment Economics Project “ (eGEP). the measurement framework is innovative because: A. a person in charge for observing each indicator is designated B. Indicators measure impacts and benefits (and not input / output that the vast majority was measuring till todat) C. The Measurement Framework includes Indicators focused on citizens and businesses. The Measurement Framework was drawn, on the basis of six (6) axes, which on one side create the outline of Public Sector’s ‘Administrative Capacity’ and on the other side describe the basic framework of the State’s modernization. These six (6) axes are: 1. Openness 2. Services to Citizens 3. Services to Businesses 4. Services for Public Administration 5. Human Capital 6. Improvement of Organizational and Technological Architectures For the creation of the measurement framework for quantification of the GSPA objectives with regard to eGovernment, principal and secondary indicators were set. In particular, indicators of A, B and C levels were set: o o o Α’ Level Indicators: These are complex indicators, few in their numbers and they usually demonstrate impact/ benefit. For their estimation, B’ level indicators estimation is required. The A’ level indicators have great significance mainly at strategic level and have particular ‘political significance’ since their measurement concerns the general political planning of Public Administration. Β’ Level Indicators: These indicators are complex in their majority and come from the estimation of C’ level indicators. Most of them express % and the outcome of their measurement is particularly useful in the design of Governmental policies. C’ Level Indicators: These are simple indicators that come directly from the analysis of primary researches’ results. Most of them express quantity and the outcome of their measurement is used for the estimation of B’ Level Indicators. On their own, they are not of strategic importance, therefore for most of them the place First Version April 2007 29
Page 1 and 2: Project Title: «The use of Informa
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