Executive Summary

P7: Executive Summary
► Lack of communication for the acquisition of data from public sector
executives
Lastly, during the implementation of the project, the Contractor came in touch with a number
of executives, for back office recording reasons or the conduction of the study for public
employees’ eSkills. The fact that, in order to arrange an appointment so as to ask for some
information, the communication attempts were more than six, while in most cases
communication was not possible, is typical of the situation.
6.3 Opinion Leaders views
Within the process of recommendation planning for eGovernment Development in Greece, we
came in touch with a series of public and private senior executives who are prominent in the
field of production and implementation of strategic targeting concerning eGovernment
Development in Greece.
Their views are incorporated in the content of the next chapter. In the following paragraphs
there is extensive reference to the general guidelines considered to be the most important
ones in order to achieve the modernization of the Public Sector.
6.3.1 Different eState development speed
Electronic services in Greece are developed at a frantic pace, depending on the executives’
skills in each Authority, their Administration will and in general their environment.
o
o
Initiative assumption regarding the convergence of the realised projects is
required aiming to the systematic development of eGovernment services in relation
to infrastructures development.
Careful steps must be made, even if their results are not spectacular, which will
contribute greatly to eGovernment Development in Greece.
6.3.2 Interoperability: the key to success
The main factor of all efforts in eGovernment Development is interoperability of systems and
applications. The development of interoperability level is the milestone for eGovernment. The
system interaction and data exchange, the creation of common databases and in general the
initiatives taken on the interoperability of the systems is the key to the development of
eGovernment services.
6.3.3 Process Re-engineering: With the introduction of new eGovernment
services work procedures change
Systems and application development and services supply is the first of eGovernment
Development features. The second is the change of the traditional work model and its
adaptation to the new demands created by the new attitude in the workplace through the
implementation of eGovernment Services. So, the main prerequisite for the systems to
function after their development is to produce the expected benefits, is to redesign the
procedures and not to attempt to adapt the already existent to a technological environment.
First Version
April 2007 35