Executive Summary

P7: Executive Summary
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the physical presence of the citizen in the Public Department with an “electronic
visit”- communication) but also creates chain-changes in either the organisation or
the skills of civil servants. This is why there is particular interest in changes of
organisational and operational levels in the Public Authorities as well as in
cooperation issues and inter- service functions.
Increase of the services provided by eGovernment: all over Europe and at an
international level, eGovernment projects are developed and designed on a large
scale, projects which involve either the provision of new services (of a greater digital
integration degree- online sophistication) or surpass the limited borders of proprietary
Authorities and concern Security, Interoperability, Model Creation etc.
Support Structures: the study on Best Practices has shown that in almost every
country, State Structures have been developed which are involved in eGovernment.
These structures support eGovernment at a Strategic level, at an implementation
level as well as at a level of support and security.
We should note at this point that the complete study text is electronically available at:
http://www.observatory.gr/page/default.asp?1a=1&id=22&pl=110&pk=292&ap=101.
5.3.1 Best Practices Transfer in Greece
Having located and enhanced the progress made in Europe and in developed countries
around the world in the sector of eGovernment, one has the possibility to compare the
progress made in these countries and the progress made in Greece and choose among
Practices which could be adopted in Greece. These practices could function as models for the
improvement of infrastructures and high impact services.
First Version
April 2007 19