department of social and family affairs annual report 2006 - Welfare.ie

– one focused on developing the ICT system
components and the other on implementing a
parallel programme of Organisational Change.
Phase 1 of the SDM programme, which focused
on the Child Benefit scheme, was successfully
implemented in November 2002. The
development of the new IT system and improved
work practices allows the Child Benefit area to
respond more rapidly to customer claims and to
deliver a more personalised and efficient service.
Phase 2 of SDM commenced on 31 May 2004
and covers the extension of the programme to
Retirement and Old Age Contributory Pension
(now renamed State Pension (Transition) (SPT)
and State Pension (Contributory) respectively
(SPC)), Household Benefits, Free Travel, Early
Childcare Supplement and Bereavement Grant.
This Phase also incorporated the implementation
of a new Overpayments and Debt Management
system.
While none of the individual projects involved
costs over €30 million, expenditure on all
SDM related projects in the period since
commencement (2001 to end 2006) amounts to
€33 million.
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