department of social and family affairs annual report 2006 - Welfare.ie

More documents

Recommendations

Info

Age, Older People and People with Disabilities. This strategic framework is also being designed to create more coherent and integrated structures to achieve more effective implementation. It will also facilitate a better and a more effective reporting and monitoring process across the spectrum of government activity in the area of social inclusion. A key input to the National Plan was the conclusions emerging from the annual NAPS Social Inclusion Forum which was held on 15 February 2006 in the Royal Hospital Kilmainham and was attended by approximately 300 participants from the voluntary and community sector, the statutory sector, local representatives, and members of the National Economic and Social Forum (NESF). This meeting had a particular focus on the development of the National Action Plan for Social Inclusion (NAPinclusion). > Actuarial Review of PRSI The second Actuarial Review of the Social Insurance Fund commenced in October, 2006, and it is expected that the final Report will be published during the summer of 2007. The focus of this Review is to project the income of the Fund (including the accumulated surplus) as well as the contributory pensions and benefits paid from the Fund – including non‐cash benefits (household benefits package) and other payments (redundancy and insolvency payments). The period covered by this Review will be 55 years (from 2006 to 2061). The Department has adopted a set of performance targets in relation to claim processing and these are set out in our customer action plan. During 2006 the relevant targets were met or exceeded in 9 out of 23 areas and most areas showed an improvement over 2005. These targets, set some years ago, relate processing times to volumes of claims received. In recent years claim volumes have been exceeded in over 50 per cent of schemes and this has impacted on achievement of targets. There has been an increase in particular in the volume of Child Benefit claims from EU workers. Claims from EU national workers in Ireland with non-resident children have risen from an average of 30 claims per week in 2005 to an average of 300 per week for 2006. This increase in volume combined with the necessary checks with authorities in other EU countries has resulted in significant delays in processing these claims. While factors such as these have impinged on the ability to achieve claim processing targets continuous efforts are made to improve the turnaround times for deciding claims. > Processing times The Department is committed to delivering a high quality customer service to all its customers. This includes ensuring that applications are processed and that decisions on entitlement are issued as quickly as possible having regard to the eligibility conditions that apply. These conditions vary from scheme to scheme and may include establishment of a customer’s social insurance record, the provision of medical evidence, verification of identity, satisfying residency conditions and an assessment of means where appropriate. annual report 2006 13
2006 - year in review 14
Page 1 and 2: department of social and family aff
Page 3 and 4: annual report 2006 0
Page 5 and 6: Introduction from the Secretary-Gen
Page 7 and 8: the department - its business and o
Page 9 and 10: Statutory Agencies There are five o
Page 11 and 12: 2006 in review 2006 - year in revie
Page 13: - to introduce a Personal Advocacy
Page 17 and 18: the department’s goals > Goal 1:
Page 19 and 20: goal 1: retired and older people To
Page 21 and 22: Government is committed to respondi
Page 23 and 24: goal 1: retired and older people 22
Page 25 and 26: goal 2: people of working age To pr
Page 27 and 28: As part of Budget 2006, periods spe
Page 29 and 30: This project has been developed and
Page 31 and 32: Initiatives introduced in 2006 unde
Page 33 and 34: Appendix to Chapter 5 > Development
Page 35 and 36: Goal 2: people of working age 34
Page 37 and 38: Goal 3: children To ensure the well
Page 39 and 40: Ending Child Poverty Special Initia
Page 41 and 42: goal 4: coverage, access and entitl
Page 45 and 46: OBJECTIVE 7 Provide a satisfactory
Page 49 and 50: f) Debt Recovery Considerable effor
Page 53 and 54: goal 5: poverty, social inclusion a
Page 59 and 60: • An emphasis on practical, budg
Page 63 and 64: goal 6: the department and its staf
Page 65 and 66:
goal 6: the department and its staf
Page 67 and 68:
formal training courses, SDU contin
Page 69 and 70:
Governance and Management of Resour
Page 71 and 72:
goal 6: the department and its staf
Page 73 and 74:
improvement programme. This include
Page 75 and 76:
submissions from representative gro
Page 77 and 78:
appendices Appendix 1: Status Repor
Page 79 and 80:
Appendix 2: Summary Of DSFA Budget
Page 81 and 82:
Appendix 2: Summary of DSFA Budget
Page 83 and 84:
Appendix 2: Summary of DSFA Budget
Page 85 and 86:
Appendix 3: Expenditure on Social W
Page 87 and 88:
APPENDIX 4: LEGISLATION ENACTED IN
Page 89 and 90:
S.I. 169 of 2006 SOCIAL WELFARE LAW
Page 91 and 92:
appendices These Regulations retain
Page 93 and 94:
appendices for the purposes of impl
Page 95 and 96:
S.I. No. 497 of 2006 SOCIAL WELFARE
Page 97 and 98:
Regulations currently provide that
Page 99 and 100:
(b) refrain from behaviour which is
Page 101 and 102:
Improving our telephone answering s
Page 103 and 104:
appendices APPENDIX 6: PUBLIC PROCU
Page 105 and 106:
Appendix 7: Scheme Name Changes In
Page 107 and 108:
appendices 106
Page 109 and 110:
Appendix 10: Ministers In Charge Of
show all

department of social and family affairs annual report 2006 - Welfare.ie

Create successful ePaper yourself

Delete template?

Save as template?