DRIVING PROFESSIONAL STANDARDS
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<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.27 Intermediate Course in Motor Insurance - Claims Handling and Loss Assessment<br />
Title<br />
1.28 Intermediate Course in Motor Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance staff with basic knowledge of Motor Insurance<br />
• Insurance agents and non - insurance personnel whose work require practical knowledge of the subject<br />
• Anybody who requires knowledge of insurance<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge insurance or of Motor Insurance<br />
• Non - insurance personnel whose work require practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants would be able to:<br />
• Understand the various types of claims under Motor Insurance<br />
• Appreciate the duties and obligations of motor loss adjusters<br />
• Outline the procedures involved in the handling and adjusting of motor claims<br />
• Understand the settlement process and procedures<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants will be able to:<br />
• Identify the important areas of RTA, CBC ruling and ICAM in motor underwriting<br />
• Compare the coverages for the various classes of motor insurance<br />
• Identify underwriting factors<br />
• Rate premium according to tariff<br />
Key Course<br />
Contents<br />
Motor Insurance<br />
• Compulsory Insurance - The Governing Laws &<br />
Principles<br />
• The Documentation Involved<br />
• Classification of Motor Vehicles<br />
• Objectives & Commitment of the Claims<br />
Department<br />
• GPI 14 Guidelines<br />
• Stages in Claims Handling<br />
Types of Claims<br />
• Own Damage & OD-KFK Claims<br />
- Actual Total Loss<br />
- Constructive Total Loss<br />
- MRC & Basis of assessment<br />
- Contract Repairs<br />
- Unsatisfactory Repairs<br />
- Chain Collision Claims<br />
• Own Damage-Windscreen<br />
- Replace or Repair<br />
• Theft Claim<br />
• Third Party Property Damage (TPPD) Claims<br />
• Third Party Bodily Injury (TPBI) Claims<br />
Settlement Process<br />
• Claims procedures & Documentations<br />
• Basis of Settlement & Payment of Claims<br />
• Alternative Dispute Resolution<br />
• The Role of Adjusters<br />
• Risk Management Process from Adjusters<br />
perspective<br />
• External Adjusters VS In-house Surveyors<br />
• Interpretation and impact of:<br />
- IBNR<br />
- Risk Based Capital (RBC)<br />
- Reputation<br />
- Efficient recovery<br />
• Salvage & Recovery<br />
- Monetary Value VS Public Interest/Consumer<br />
Protection Issue<br />
• Dealing with Fraud<br />
• Post Settlement Action<br />
- Element of Risk Management Process<br />
Key Course<br />
Contents<br />
Session 1<br />
• Laws and regulations relating to Motor Insurance<br />
- Road Transport Act 1987<br />
- FSA<br />
- Inter-Company Agreement<br />
Session 2<br />
• Analysis of Scope of cover, exclusions, conditions<br />
in respect of<br />
- Act only policy<br />
- Third party policy<br />
- Third party, fire & theft policy<br />
- Comprehensive policy<br />
Session 3<br />
• General Regulations of Malaysian Motor Tariff<br />
Session 4<br />
• Underwriting factors<br />
- Scrutiny of proposals<br />
- Assessment of moral and physical hazards<br />
- Underwriting control<br />
- Fraud indicator related to Motor Insurance<br />
Session 5<br />
• Rating under Malaysian Motor Tariff<br />
- Value of the vehicle<br />
- No Claim discount<br />
- Short period rates<br />
- Computation of premiums<br />
- Fleeting rating<br />
- Vehicles laid up<br />
- Compulsory excess<br />
Session 6<br />
• Documentation<br />
- Cover notes, certificates, renewal documents<br />
- Policy drafting<br />
- Endorsements<br />
Session 7<br />
• Overall Portfolio Analysis<br />
Session 8<br />
• Case studies<br />
FEES<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
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