DRIVING PROFESSIONAL STANDARDS
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<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
INSURANCE<br />
CLAIMS<br />
RISK<br />
SURVEY<br />
These courses are created to enable participants<br />
to develop a comprehensive understanding on<br />
important areas of Risk & Survey in a reasonably<br />
short time frame.<br />
Title<br />
3.11 Workshop on Effective Negotiation Skills for Settlement of Claims<br />
Title<br />
3.12 Risk Survey - Practical Asssessment<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
About the<br />
Course<br />
Key Course<br />
Contents<br />
The best claims professionals know how to negotiate effectively to resolve and close their cases. Skilled claims<br />
personnel understand the importance of strategic negotiations and begin the process from the first day that<br />
a claim is assigned to them. They understand that their primary responsibility in the claims handling process is<br />
to close the case efficiently. For that reason, this course is designed to develop the skills required to become<br />
an excellent claims negotiator with the ability to influence and control the outcome of their cases and be more<br />
effective in resolving disputes.<br />
At the end of the course, participants would be able to:<br />
• Differentiate the general meanings of various negotiation skills undertaken by an insurance claims personnel<br />
• Understand the effect of good negotiations strategy<br />
• Apply knowledge of insurance principles and practical techniques together with elements of psychology in<br />
negotiations process<br />
• Introduction<br />
- Definition of negotiation<br />
- What is not negotiation<br />
• Conditions for negotiation<br />
• Psychology of negotiation strategy and style<br />
• Qualifications of a negotiator<br />
• Legal implication of negotiations<br />
- Without prejudice negotiations<br />
- Limits of privilege<br />
• Alternative forms of dispute resolution<br />
• Recording the process of negotiation<br />
• Preparation for negotiation<br />
• Negotiation process<br />
• Negotiation techniques<br />
• Role play<br />
• Coping with various personality traits<br />
• Role play<br />
• Settlement options<br />
• Workshop<br />
About<br />
the<br />
Course<br />
Key<br />
Course<br />
Contents<br />
This course is developed to help build a strong understanding on practical and significant aspects of risk assessment<br />
survey for Fire and Burglary insurance. Participants at this course will gain invaluable and broad knowledge of the<br />
subject matter offered at the classroom and study visit.<br />
At the end of the programme, participants would be able to:<br />
• Conduct Property and Burglary risk assessment survey prior to accepting a risk<br />
• Distinguish a good, fair and poor risk for acceptance and able to offer risk improvement recommendations<br />
• Understand and appreciate the values of risk survey and relate it to the common hazard and physical hazard,<br />
management, construction, fire and security protection and exposure of a particular risk<br />
• Understand the fire protection and fire extinguisher and security protection system and the maintenance of the<br />
facilities at all times<br />
DAY 1<br />
DAY 2<br />
Fire Insurance<br />
Study visit<br />
• Fire Risk Survey<br />
• How to complete fire & burglary survey form<br />
- Objectives Of A Risk Survey<br />
• How to draft report<br />
- Benefits Of A Risk Survey<br />
• To recommend risk improvements, if applicable<br />
- Types of Risk Surveys<br />
• Fire Risk Improvements & Issues<br />
- Risk Survey Procedures<br />
- Need For Risk Improvements<br />
- Common Problems Encountered - Requirements & Recommendations<br />
- Background of Revised Fire Tariff (RFT) - Common Problem Areas<br />
- Qualities of a ‘risk surveyor’<br />
• Case Study: Fire Claim occurrence<br />
- Pre-survey preparation<br />
• Questions to Ask During A Survey<br />
• Insurance Principles in negotiation<br />
- Involving the Principal<br />
- Interrupted negotiations<br />
- Subrogation<br />
- Negotiation on the issue of liability<br />
- Negotiation with a third party<br />
- Workshop<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
• Fire Perils and Hazards<br />
- Definition of Peril and Hazard<br />
- Classification of Fire Hazards<br />
- Special Perils<br />
• Fire extinguishing appliances<br />
- Passive fire protection<br />
- Active fire production<br />
• Building Construction Classification<br />
• Report writing<br />
• Self insurance<br />
• Fire Risk evaluation and assessment<br />
Burglary Insurance<br />
• Burglary Risk survey<br />
- Introduction<br />
- Occupation<br />
- Location Exposure<br />
- Physical Protection<br />
- Intruder Alarm & Central Monitoring services<br />
- Other Preventive Measures<br />
- Case Study: Burglary Claim<br />
- Loss Prevention<br />
- Survey Questions<br />
- Burglary risk evaluation and assessment<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
96 97
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