TouchWare for Windows User's Guide - Touch Screens Inc.

C h a p t e r 4Troubleshooting the TouchscreenThis chapter provides tips and strategies for problems you may encounterwith the touchscreen either during installation or normal use.MicroTouch is committed to helping you get the most out of yourtouchscreen. If you are unable to resolve your problem using thetroubleshooting information contained in this chapter, contact MicroTouchtechnical support. For information on how to reach technical support inyour area, refer to “MicroTouch Support Services” on page 8.Troubleshooting OverviewIf you are experiencing problems with the touchscreen, check that all cablesare connected properly and restart your system.For cursor adjustments, you may need to• Calibrate the touchscreen• Define cursor offset• Stabilize the cursorIf your touchscreen or mouse is not working, the communication settingsmay be incorrect. If both devices are trying to use the same communicationport or IRQ, a hardware device conflict will result. The touchscreen cannotshare an IRQ with another device.Verify that any previously loaded hardware/software that used the sameCOM port as your touchscreen has been uninstalled. Just because thehardware is disconnected doesn’t mean that the software isn’t claiming the