Student Services Mission Statement Organization - Centralia College

Standard Three 31Counseling Services Quality Surveys, and StudentJob Center (Worker Retraining) Surveys• Specific grant/program performance evaluationrequirements(To see complete survey results, see the Student Services DepartmentNotebooks located in the Exhibit Room).AnalysisReview of assessment information from each department reveals thatvarious assessment tools have been used to evaluate several services.However, departments within Student Services are at different stages ofreviewing assessment data, and developing and implementing processimprovement plans.Some departments have gathered useful information and made changes.For example, the Counseling/Career Center reviewed the StudentServices Effectiveness Survey and the Counseling Services QualitySurvey. As a result, changes were implemented including use ofeducational planning guides as part of the new student advising andregistration process, introduction of the “FYI” counseling newsletter(published several times a year), and enhancement of the bulletin boardoutside the Counseling Office.Some departments are in the process of developing action plans forprocess improvement. For example, the International Students' Programis planning to conduct an international students' survey to identify its mostand least vital components.Some departments need additional support in establishing a processimprovement plan. For example, the Student Programs Office is lookingat ways to develop a process for an overall student programs evaluation.But they are not alone since it has been a struggle statewide to developthe most effective way to assess Student Services.The assessment and improvement process could be better if developedas part of an overall Student Services strategic plan. Analysis would beimproved if area-specific information were gathered from each