Student Services Mission Statement Organization - Centralia College

Standard Three 60BookstoreAs a self-supporting business enterprise owned and operated by theCollege, the bookstore is an integral part of the campus. Customersinclude faculty who order their books and recommend supplies, staff whopurchase a variety of office and personal items, students who purchasebooks for classes, and the general public. The bookstore has expandedits inventory to include a wide range of items displayed in a professionaland attractive manner, reflecting real and perceived customer interests.The area was remodeled in 1998 to make it more accessible, easier touse, and aesthetically appealing.The bookstore is supervised by a professional business manager whohas two full-time employees and some seasonal part-time help fulfilling avariety of duties. In addition to meeting on-campus needs, the staff ordermaterials and supplies for the off-campus programs and forward them tothose centers. They provide billing services for students supported byagencies (primarily the Division of Vocational Rehabilitation, Services forthe Blind, and Labor and Industries) and reconcile all financial recordswith the Business Office.AnalysisAlthough there are no identified advisory processes used by theBookstore to gather information from its customers nor policies that reflectcampus input, the staff and services are of a high quality, and the staffseem willing to consider any requests.There does not appear to be any identified mechanism for systematicreview of bookstore policies that allows student input. This may be anarea for the Student Issues and Policy Council to provide a forum fordiscussion of bookstore policies.Text materials are provided in a timely way for classes, and each quartera book buy-back is available to serve day and evening students. Thehours the bookstore is open tend to serve day students better than parttimeand evening students. During the first week of each quarter the