CFA Standards Manual Fourth Edition - Okaloosa County Sheriff's ...

Standard10.01 M A directive describes the agency’s grievanceprocess.Qty QtyCompliance keysinitial reaccredWritten directive addressing1 1elements of the standard.ReviewmethodsAssessor GuidelinesAccreditation Manager NotesCFA 3.0 – 10.01MStandard10.02 A directive identifies the agency component orposition responsible for coordinating the grievanceprocess.Compliance keysWritten directive addressingelements of the standard.Job description or JTA of theposition.QtyinitialQtyreaccred1 11 1ReviewmethodsAssessor GuidelinesAccreditation Manager NotesCFA 3.0 – 10.02Standard10.03 A directive describes procedures for responding togrievances to include, at a minimum:A. Acknowledging the receipt of the grievance bynoting the time, date, and person receiving thegrievance;B. Affirming or denying the allegations in thegrievance in writing;C. Identifying the remedy or adjustment, if any, to bemade to resolve the grievance.Compliance keys Qty initialQtyreaccredWritten directive addressingelements of the standard.1 1Proof of grievances, if any. Sampling 3YDReviewmethodsORORORAssessor GuidelinesAccreditation Manager NotesCFA 3.0 – 10.03Comparative Compliance Standard10:2June 2012