IronPort - daily management guide - AsyncOS 7.6.1

Support Commands
Packet Capture
8-8
Figure 8-5 The Support Request Page
Step 1 Enter your contact information (name, email address, phone, etc.)
Step 2 Enter a description of the issue.
Cisco IronPort AsyncOS 7.6 for Email Daily Management Guide
Chapter 8 Common Administrative Tasks
Step 3 By default, the support request (including the configuration file) is sent to Cisco IronPort Customer
Support (via the checkbox at the top of the form). You can also mail the configuration file to other email
addresses (separate multiple addresses with commas).
Step 4 If you have a customer support ticket already for this issue, enter it.
Step 5 Click Send.
Step 6 A trouble ticket is created. For additional information, see Cisco IronPort Customer Support, page 1-4.
Sometimes when you contact Cisco IronPort Customer Support with an issue, you may be asked to
provide insight into the network activity going into and out of the Email Security appliance. The
appliance provides the ability to intercept and display TCP/IP and other packets being transmitted or
received over the network to which the appliance is attached.
You might want to run a packet capture to debug the network setup and to discover what network traffic
is reaching the appliance or leaving the appliance.
The appliance saves the captured packet activity to a file and stores the file locally to the captures
subdirectory, which is also accessible via FTP or SCP. You can configure the maximum packet capture
file size, how long to run the packet capture, and on which network interface to run the capture. You can
also use a filter to limit the packet capture to traffic through a specific port or traffic from a specific client
or server IP address.
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