12.07.2015 Views

Vacuum Catalogue - Edwards

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Certified Products<strong>Edwards</strong> Certified Products are pre-owned units, refurbished in ourOEM remanufacturing factories by our skilled technicians usinggenuine <strong>Edwards</strong>' spare parts only. Certified products offer a costeffective and carbon friendly option to acquire additional vacuum andabatement equipment.Certified products are provided with all the accessories required toinstall your product straight out of the box, typical installationaccessories include electrical connectors, water connectors, inlet andexhaust o-rings as well as full instructions for installation and usage.<strong>Edwards</strong> Certified Products are available globally through ourextensive service and logistics Network. Due to the rapidly changingnature of the used equipment market please contact <strong>Edwards</strong> in thefirst instance to ensure product availability before ordering.Onsite Services<strong>Edwards</strong> support extends across our complete range of products.Operation, Maintenance andService TrainingHighly skilled <strong>Edwards</strong> teams, supporting End-users, OEMs andSystems Integrators alike worldwide, work in partnership with you, atyour site. From simple single visits to integrated multi-site teams,resolving breakdowns, providing continuous improvement, optimisingequipment uptime and yield, and reducing your site managementcosts. Options include:• Product installation and commissioning, operator training• Scheduled monitoring, preventative and predictive maintenance,breakdown support• Upgrades providing improved performance and efficiency• Logistics management to optimise availability and supply chain• Emergency hotline and service support, including availabilityoutside of normal working hours• Local, regional and global agreements, flexible and integrated withyour support networkAvoid unplanned downtime with correct operation and maintenanceby taking advantage of professional advice over the phone, ordedicated onsite training for your technicians and operators.Local Support from a GlobalCompanyWe understand the importance of local support. <strong>Edwards</strong> has anumber of major service facilities located throughout the world,backed up by an extensive team of engineers and technicians toprovide the support you need. From <strong>Edwards</strong> you can expect a local,rapid response and great value service, delivered by the experts.Consistent and ReliableStandards Wherever You AreWe develop or manufacture the training, processes, tooling and partsused throughout our service network at the factories where wedevelop and manufacture our products. This is why our service teamis always ready to deliver quality support. As you would expect froma responsible, global company, we operate under ISO9001 andISO14001 accreditation.13Service Contracts andAgreementsPage461Tailored Contracts, ideal for larger installations, bring together anycombination of our service product range into one package, whetherfor a single turnkey activity or longer term equipment maintenance,management and optimisation programmes focussed on reducingtotal cost of ownership.For smaller installations, or those under the cost control of multiplemanagers, <strong>Edwards</strong> provides standard fixed price contracts forsimple budgeting and cost management.Shop online at www.edwardsvacuum.com

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