student feedback and leadership - Office for Learning and Teaching

Student Feedback & Leadership3.2 Cycle Two: Collaborative Leadership3.2.1 IntroductionThe second action research cycle involved the development of a morecollaborative approach to building leadership capacity. Leaders of serviceprovider departments became a more integral part of the multi-level leadershipapproach, while ART members began to explore changes to their learning andteaching practice designed to respond to student feedback. Table 2 presentsa summary of the action research process, identified as CollaborativeLeadership, that occurred in this second cycle.Table 2 Action Research Cycle Two: Collaborative LeadershipCYCLE TWOCOLLABORATIVETop-DownLEADERSHIPBottom-UpMiddle-OutPLAN ACT OBSERVE REFLECTFacilitate reflectionsand analysis of thelearning and teachingand student supportARTs identificationof AV facilityrequirements inteaching spaces andlarge lecture theatresDiscussion in PTcommenced withtraditional ‘blame’approachBottom-upFacilitate sharingof ideasAdd multi-functionallevel of leadership–AV/IT, PropertyServices, SurveyCentre, to ProjectTeamPlenary 2Share experiencesfrom ‘bottom-up’Forum for broadcommunicationbetween academicsand serviceproviders –increasedunderstandingProvided opportunityfor consideration ofvarious contributionsto student feedbackacross universityParticipative andcollaborativeleadership approachdevelopingEmbed Communityof Practiceapproach to multilevelleadershipengagementMiddle out leadership3.2.2 PlanReflection from the first cycle of the project on the importance of systemsand infrastructure support to enhance student learning and teaching practiceresulted in the decision to include representatives from three Systems andInfrastructure Service providers, the Manager Corporate Services, theAssociate Director College Relationships (Information Technology Services)and the Manager Survey Centre, to the Project Team. This set the scenefor the second cycle of change.Page 44