Consumer Protection Act - Finlex

services, the document shall be given to the consumer at the latest when theconsumer makes an offer or accepts the offer of the business.Section 9 — Right of withdrawal in door-to-door selling (1072/2000)In door-to-door selling, the consumer is entitled to withdraw from the contract bynotifying the business of the same within 14 days of receiving the door-to-doorselling document or, in the sale of tangible goods, of taking delivery of the goodsor the first shipment of goods, if the delivery takes place later than the receipt ofthe document. In the sale of tangible goods, the return of delivered goods shallconstitute withdrawal from the contract.Section 10 — Refund of the price in door-to-door selling (1072/2000)In door-to-door selling, the business shall refund what has been paid of the pricewithout delay and in any event within 30 days of being notified of the withdrawal.The consumer is entitled to retain the goods or another retainable performance ofthe business until the price has been refunded.Section 11 — Keeping and returning performances in door-to-door selling (1072/2000)(1) In door-to-door selling, if the consumer withdraws from the contract, he/sheshall keep the delivered goods or other returnable performances available to thebusiness at the place where the business delivered the same or a place fromwhere the business can retrieve the goods or performances without undueinconvenience. The consumer shall inform the business of the place where thegoods or performances are available. However, it may be stipulated in thecontract terms that goods or performances that have been delivered by post areto be returned by the consumer by post within a reasonable time.(2) The liability of the consumer to keep the goods or performances on behalf of thebusiness shall cease at the latest two months after receipt of the goods orperformance. If the business does not retrieve the goods or performances withinthis period, the consumer may keep them without consideration unless this isevidently unreasonable to the business.(3) If the consumer returns goods or performances to the business, the businessshall compensate the consumer for the costs of the return.Section 12 — Door-to-door selling document forms (1072/2000)The Ministry of Trade and Industry shall see to it that forms conforming to themodel approved by the Ministry by virtue of section 8 are kept available to the25