Consumer Protection Act - Finlex

(2) If the confirmation is not supplied at all, the provision in section 20 applies.Section 16 — Restrictions of the right of withdrawal in distance selling (1072/2000)Unless otherwise agreed, the consumer shall not be entitled to withdraw from thecontract by virtue of section 15, if:(1) the provision of the service or the delivery of the good electronically has inaccordance with the consent of the consumer commenced before the end ofthe withdrawal period and the consumer has been informed of the nonexistenceof the right of withdrawal in the confirmation referred to in section14;(2) the price of the good or service depends on financial market quotationsbeyond the control of the business;(3) the contract pertains to goods manufactured or customised to theconsumer’s specifications so that they cannot be resold without incurringconsiderable loss or that they cannot be resold at all;(4) the contract pertains to goods that by their nature cannot be resold or thatspoil or age rapidly;(5) the consumer has opened an audio or video recording or computer softwarethat has been delivered sealed;(6) the contract is for the delivery of newspapers or magazines and thebusiness is not offering these goods to the consumer by way of cold calling;(7) the contract is for betting or lottery services.Section 17 — Return of performances in distance selling (1072/2000)(1) In distance selling, if the consumer withdraws from the contract, he/she shallreturn the delivered goods or other returnable performances to the businesswithin a reasonable time.(2) The business shall refund what has been paid of the price without delay and inany event within 30 days of the return of the goods or performances, as well ascompensate the consumer for the costs of the return, if the goods orperformances can be normally returned by post. However, the business shallalways bear the costs of the return of a replacement good, as referred to insection 18(3). If there is no returnable good or performance, the 30-day periodshall be calculated as from the notification of withdrawal.28