Consumer Protection Act - Finlex

At least the following information concerning the distance contract shall besupplied:(1) the existence of a right of withdrawal or that such right does not existaccording to law;(2) the period of withdrawal, the amount of compensation which may becharged from the consumer because of the withdrawal, or, when an exactamount of compensation cannot be indicated, the basis for the calculationof the compensation, as well as other conditions and instructionsconcerning the use of this right;(3) the minimum duration of the distance contract if the financial servicesare to be performed permanently or recurrently;(4) any right to terminate or cancel the contract or fulfil the contractualobligations prematurely which are based on law or a contractual term aswell as the consequences of these actions;(5) the state according to whose legislation the information has been provided;(6) any contractual terms on law applicable to the contract and competentcourt;(7) in which language or languages the consumer may receive the informationand contractual terms in the manner laid down in section 11, and whichlanguage or languages the business agrees to use during the contractualrelationship.Section 9 — Prior information concerning the redress mechanismsAt least the following information concerning the redress mechanisms shall besupplied:(1) whether or not there are out-of-court redress mechanisms available for theconsumer, and, if so, the methods for having access to them;(2) the existence of guarantee funds or other compensation arrangementswhich are not based on the legislation of the European Community.Section 10 — Prior information in telephone communications(1) In telephone communications, the identity of the business, the name of theperson who is calling as well as the commercial purpose of the call shall be madeexplicit at the beginning of any conversation with the consumer.34