Aviation

SAMPLE NOTIFICATION TO THE DEPARTMENT TO BE INCORPORATED IN DEPARTMENT'S INITIAL
TALKING POINTS W HEN CONFIRMED
(Name of Authority (foreign government or airline)) confirms that on (date) at (hour: minutes) local
(city/country) time,
(Name of Airlines) Flight (number), (type of aircraft) crashed (Details; Where? On take off? On landing?) at
(place). The flight departed (city of departure) at (time) bound for (intervening destinations, final
destination).
The aircraft is reported to have (number of passengers) and a crew of (number of crew). The U.S.
Department of State has requested a copy of the passenger manifest.
(Any known survivors?)
(It is unknown at the present time whether there were any U.S. citizens onboard)
(There are no confirmed reports of any U.S. citizens injured or killed at this time.)
(We are unable to publicly release the names of U.S. citizen victims at this time pending notification of the
families.)
(The U.S. Department of State has convened a (task force/working group) to assist U.S. citizen victims and
their families. Families may contact the U.S. Department of State at (insert phone number). The U.S.
Embassy in (city, country) may be reached at (insert phone number).
(The U.S. Department of State crisis task force may be reached at 202-647-1512.
(NOTE: this is the number for the State Department Operations Center. A dedicated number will be
established for the individual task force and will be provided to posts as soon as possible.)
(Insert CA Call Center Number as soon as it is operational for 24/7 calls in the event of a task force. The
standard CA Call Center numbers are 01-888-407-4747 and toll from overseas: 202-501-4444.)
NTSB Note: NTSB Communications Center 202-314-6290.
b. The U.S. embassy or consulate should contact
(1) Department of State Operations Center: You must immediately notify the Operations Center (202-
647-1512).
(2) Post Emergency Action Committee (EAC): Using established telephone tree, notify members of
post's Emergency Action Committee.
(3) Post's Management Officer: A disaster of any magnitude will require post to support additional
Department and other U.S. Government agency personnel sent in to help post manage the
disaster. It may be critically important to secure a large number of hotel rooms, rental cars or vans
(with drivers), rental cell phones, and even coffins. If these items are not reserved quickly, they
may be difficult or impossible to obtain at a later date.
(4) Airline: CA/OCS/ACS Crisis Management maintains a list of emergency contacts for U.S. airline
carriers. We will be contacting those persons from Washington. Posts should contact the local
airline representative if there is one, and determine how the airline company plans to configure for
crisis. Your post Emergency Action Plan should include pointers as to who at post may have the
best contacts — the consular section, the management section, the economic section, the regional
security officer (RSO) or the military attaché. Your range of contacts may include:
(a)
(b)
Local representative on scene;
Contract representative (See Airline Responsibilities below);
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