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APPENDIX B Family Assistance Center Operations The Family Assistance Center (FAC) is the focus of services for family members when they travel to the accident location. FACs are designed to meet the immediate and short-term needs of family members: safety, security, physiological needs (food, sleep), information (about the victim recovery and identification process, and the investigation), and crisis/grief counseling. In addition, family members may be interviewed to gather antemortem information about the victims and to submit DNA samples to facilitate victim identification. The air carrier is required to provide the FAC location. Most FACs are established at hotels or similar facilities. Consideration should be given to a facility that has multiple meeting rooms, a large ballroom, up-to-date information technology infrastructure, and food services. Arrangements are coordinated by the air carrier and the NTSB. The NTSB TDA Director manages FAC operations or assigns a designee in her/his absence. Staff present at the FAC should include the following: 1. Air carrier support team personnel and their associated management team 2. NTSB TDA staff 3. Local law enforcement 4. American Red Cross personnel, including approved child care providers, spiritual care staff, health professionals and crisis counselors 5. Medical examiner staff 6. Personnel designated by the medical examiner to conduct antemortem interviews 7. Personal effects management contractors working for the air carrier 8. Local support agency personnel A number of critical functions will take place at the FAC and must be closely coordinated; they include the following: 1. Safety and security, including badging of staff and family members 2. NTSB daily briefings, typically held twice daily 3. Antemortem interviews conducted by the medical examiner personnel or their designee 4. Childcare, spiritual care, and crisis counseling (conducted by the American Red Cross) 5. Death notifications by the medical examiner Typically, the FAC will remain operational until the decedents have been identified, or until families are notified that the identification process will continue for an extended period of time. If this should occur, families will be contacted at home regarding positive identifications. It is essential that each agency in the FAC understand its role in the support of families. Not all family members will travel to the FAC. If there are family members already residing in the accident city, they will most likely visit the FAC to receive updates at the briefings and then return home. Other family members will participate in the briefings via a telephone conference bridge. - 38 - Federal Family Assistance Plan For <strong>Aviation</strong> Disasters Revised December 2008
Schematic of a Family Assistance Center - 39 - Federal Family Assistance Plan For <strong>Aviation</strong> Disasters Revised December 2008
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Aviation Emergency Response Handboo
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Table of Contents Initial Response
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In general, the following priority
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Preserve Aircraft Wreckage • The
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• Law Enforcement. Be mindful tha
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SUPPLEMENTAL CHECKLIST FOR ACCIDENT
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Provide Representation to Interview
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o Consider security measures at hot
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answered by the airline, and which
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coordinated, consistent and orderly
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The accident: When the airline wa
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After the On-Scene Investigation Wh
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NTSB DOCUMENT COLLECTION/PRODUCTION
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6. A list of all maintenance and no
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FORM APPROVED FOR USE THROUGH 09/30
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NATIONAL TRANSPORTATION SAFETY BOAR
Page 33 and 34: Description of Damage to Aircraft a
Page 35 and 36: PILOT “A” INFORMATION Pilot “
Page 37 and 38: ADDITIONAL FLIGHT CREW MEMBERS (Exc
Page 39 and 40: ADDITIONAL INFORMATION (Please type
Page 41 and 42: Government, or an aircraft owned an
Page 43 and 44: (i) Lands or departs on a taxiway,
Page 45 and 46: OVERVIEW OF THE AVIATION DISASTER F
Page 47 and 48: FEDERAL FAMILY ASSISTANCE PLAN FOR
Page 49 and 50: APPENDIX D-Joint Family Support Ope
Page 51 and 52: Operations Center (JFSOC) to partic
Page 53 and 54: GENERAL MISSION TASKS The family as
Page 55 and 56: VICTIM SUPPORT TASK 1-National Tran
Page 57 and 58: 15. If the accident is determined t
Page 59 and 60: 15. Provide logistical support to f
Page 61 and 62: VICTIM SUPPORT TASK 3-American Red
Page 63 and 64: 8. Using a specially trained FAC te
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Page 67 and 68: COORDINATING INSTRUCTIONS 1. The po
Page 69 and 70: APPENDIX A Aviation Disaster Family
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Page 73 and 74: passenger, any possession of the pa
Page 75 and 76: (A); (C) an analysis of any inconve
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Page 81 and 82: (a) Inclusion of Nonrevenue Passeng
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Page 91 and 92: APPENDIX E Sample Format for an Aft
Page 93 and 94: APPENDIX G Victim Support Tasks-Che
Page 95 and 96: Victim Support Tasks Air Carrier Ta
Page 97 and 98: Victim Support Tasks Air Carrier Ta
Page 99 and 100: Victim Support Tasks - Victim Ident
Page 101 and 102: Victim Support Tasks - Assisting Fa
Page 103 and 104: Victim Support Tasks - Assisting Vi
Page 105 and 106: Air Carriers Who constitutes a fami
Page 107 and 108: Due to the physical dangers and psy
Page 109 and 110: The American Red Cross can also ass
Page 111 and 112: Who is considered a family member f
Page 113 and 114: For more information, a brochure, t
Page 115 and 116: coordinated with the NTSB Major Inv
Page 117 and 118: What is the FBI ERT? The FBI Eviden
Page 119 and 120: APPENDIX J References 1. Presidenti
Page 121 and 122: VST Victim Support Task - 75 - Fede
Page 123 and 124: • Some plans offer education and
Page 125 and 126: COPING STRATEGIES SELF-ASSESSMENT D
Page 127 and 128: • Provide name and number of dire
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Page 131 and 132: (5) To arrange a suitable memorial
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(7) An assurance that any unclaimed
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Subsec. (c). Pub. L. 106-181, Sec.
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TITLE 49 - TRANSPORTATION SUBTITLE
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(13) Resources for plan. - An assur
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I. GENERAL CONSIDERATIONS YOUR PART
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Attachment CONFIDENTIAL COMMUNICATI
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OVERVIEW OF NTSB ACCIDENT INVESTIGA
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Accident within the United States S
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• Immunizations for rescue worker
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NTSB STATUTORY AUTHORITY AND RELATE
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(A) any report of a confirmed posit
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paragraph (1) may have been caused
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(c) Avoiding Unnecessary Interferen
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(d) Pa se nge r Lists.— (1) Re qu
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(b ) CivilActionsb y Attorne y Ge n
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ecorder recording is not available.
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TITLE 49--TRANSPORTATION CHAPTER VI
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Sec. 831.5 Priority of Board invest
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epresentative of the Board and pres
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Sec. 831.12 Access to and release o
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TITLE 49 -- TRANSPORTATION SUBTITLE
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HISTORY: [49 FR 32853, Aug. 17, 198
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49 CFR 845.22 § 845.22 Te ch nical
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HISTORY: 44 FR 34419, June 14, 1979
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(b ) W h e n a p e tition for re co
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SECTIONS OF OSHA REGULATIONS RELEVA
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PRINCIPLES OF L*DERSTANDING BETWEEN
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other on an on-going basis, especia
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September 30, 1999 Mr. Dan Campbell
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49 USC Section 1155 Aviation Penalt
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ATTORNEY-CLIENT AND WORK PRODUCT PR
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SAMPLE INTERNAL MEMO RE: WORK PRODU
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e. Documents that might otherwise b
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DISCOVERY OF ELECTRONICALLY STORED
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___ hard copies of documents ___ el
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FEDERAL RULE OF EVIDENCE 407 Rule 4
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I. Airline Accidents Result in Crim
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Since 1909, courts have held corpor
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ADVICE TO EMPLOYEES ON GOVERNMENT I
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The Entry: The Witnesses: The Searc
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f. The identity of the place to be
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TITLE 18 - CRIMES AND CRIMINAL PROC
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shall be fined under this title or
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concluding provisions. Subsec. (d).
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FEDERAL GUIDELINES FOR TREATMENT OF
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FAA CERTIFICATE ACTIONS AGAINST AN
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must contain the name and address o
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The Ninth Circuit first addressed t
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NATIONAL TRANSPORTATION SAFETY BOAR
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FOREWORD NOTE: This manual is a Nat
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3.6 Group Chairmen Responsibilities
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A. IIC Checklist B. Cockpit Voice R
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1. Pre-Investigation Preparation 1.
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(3) notify GA, PA, and TDA; (4) not
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accidents of this type, location of
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If an FAA airplane is available, th
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The backup IIC or another AS-10 sta
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confirm that the rental costs are i
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• Introduce the participants of t
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As the investigative groups are for
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All Safety Board personnel travelin
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that each member of the group has r
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the group chairmen on the implicati
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answer questions following the brie
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investigation and any particular pr
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eports. Other tasks to be performed
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Each group chairman will submit a P
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they exist. It is NTSB policy to re
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The IIC/hearing officer is responsi
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exhibit are made and prepared for d
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Typically, the prehearing conferenc
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likely to have need for issuing a s
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4.10 Party Submissions Although the
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Directors’ draft. At each level o
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Even if the issue under discussion
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4.15 Petition for Reconsideration A
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When working on an overseas investi
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states that the Safety Board would
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iefings will occur daily and will l
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TABLE OF CONTENTS FOREWORD ........
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FOREWORD Historical background Stan
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Contracting States are invited to k
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Table A. Amendments to Annex 13 Ame
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INTERNATIONAL STANDARDS AND RECOMME
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asis, the States constituting the a
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CHAPTER 3. GENERAL Note.— Guidanc
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CHAPTER 4. NOTIFICATION Note 1.—
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4.5 Recommendation.— The State of
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CHAPTER 5. INVESTIGATION RESPONSIBI
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Flight recorders — Accidents and
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5.16 When an aircraft involved in a
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g) participate in off-scene investi
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6.3.2 Recommendation.— The State
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CHAPTER 7. ADREP REPORTING Note 1.
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CHAPTER 8. ACCIDENT PREVENTION MEAS
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APPENDIX. FORMAT OF THE FINAL REPOR
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1.11 Flight recorders. Location of
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ATTACHMENT B. NOTIFICATION AND REPO
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ATTACHMENT C. LIST OF EXAMPLES OF S
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The flight data recorder and the co
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(4) supervise the expenditures of t
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consistency because the authority t
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NOTES: Code of Federal Regulations:
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(C) If a Federal law enforcement ag
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In this section, the word "conditio
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National Transportation Safety Boar
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Alcohol Testing: § 120.215 Covered
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□ □ □ 1.07.09 Do you make the
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7 FAM Exhibit 1830(A): Checklist of
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(1) The identifying abbreviation "A
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7 FAM 1831 INTRODUCTION (CT:CON-212
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(1) Twelve Mile Limit: On December
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. Other Legislation Relating to Tra
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(c) (d) Command center at home offi
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(2) Sensitivity Training from the F
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sources that are free to report uns
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• New Zealand - Transportation Ac
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(b) (c) Post convenes post's Emerge
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(1) Check local hospitals, morgues
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Note : Forcountrie sth at are p art
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the effects to a third party, such
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(2) The Department is recognized as
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(e) The Parties will exercise dilig
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Federal Register of August 2, 1995,
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