Aviation

15. If the accident is determined to be the result of a criminal act, the NTSB TDA staff may
assist the FBI Office for Victim Assistance (OVA) in family assistance support.
16. Consolidate and review After Action Reports (AARs) to resolve problem areas and update
operating plans and procedures.
VICTIM SUPPORT TASK 2–Air Carrier
1. In addition to accident notification required by Title 49 Code of Federal Regulations (CFR)
830.5, notify the NTSB communications center immediately upon knowledge of an accident.
The following information must be provided:
• Place (or general vicinity) of accident, number of passengers and crew (based on
preliminary departure information), and number of injuries and fatalities (if
known).
• Flight number, origination, connection points, final destination, demographics of
passengers (if known), and whether the flight was domestic or international.
• Name and telephone number of the person/persons in charge of the air carrier’s
humanitarian response, passenger manifest reconciliation, and family notification
process.
• Name, telephone number, and location of the facility designated as the Family
Assistance Center (FAC) and JFSOC.
2. Provide the NTSB, upon request, the most current reconciled copy of the passenger manifest.
Each copy should be numbered or annotated indicating the date and time so that it is
distinguishable from previous copies.
3. Provide a reliable publicized toll-free telephone number with sufficient capacity to handle the
anticipated call volume. Although not required, consider providing teletypewriter (TTY)
capability.
4. When disseminating the toll-free number, ask the media to request that the toll-free number
be used only by those who have reason to believe a family member or friend was a passenger
on the accident flight.
5. Emphasize in the media notice that, upon initial contact with the air carrier, family members
will receive basic accident flight and point-of-contact information as the first steps of air
carrier humanitarian support.
6. Ask the media to reemphasize the name of the carrier(s) involved, the accident flight number,
airport of origination, connection, and final destination.
7. Provide the media with continuous updates on the progress of the notification process, such
as providing the number of victims’ families notified as of a certain time and the number
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Federal Family Assistance Plan For Aviation Disasters
Revised December 2008