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Tuesday August 23 08:00-09:30 01:08 The service innovation concept - a literature review Per Carlborg ; Daniel Kindström ; Christian Kowalkowski 01:09 Empirical research on the antecedents of trust in business-to-business relationships - Shifting the focus on small businesses Leena Viitaharju 01:10 Towards the development of knowledge-based marketing; how the new market space reshapes marketing practice Leon Michael Caesarius ; Jukka Hohenthal Tuesday August 23 10:00-11:30 01:11 Critical reflections on an interventionist research project in the social entrepreneurship domain Christian Aspegren ; Merie Joseph ; Dhrubes Biswas ; Marko Seppä 01:12 From development to delivery in industrial service innovation Erik Lindhult ; Carina Sjödin ; Neil Urquhart 01:13 Co-creating VIPs - valuable, intangible and prestigious services Henri Hakala ; Marko Kohtamäki Tuesday August 23 13:30-15:00 01:14 Core capabilities of a servitized manufacturing company Tuomas Huikkola ; Marko Kohtamäki 01:15 Servitization as strategic flexibility: insights from an exploratory study Danilo Brozovic ; Fredrik Nordin Tuesday August 23 15:30-17:00 01:16 Categorizing the customer in the service encounter and its effects on customer satisfaction Magnus Söderlund ; Magnus Söderlund 01:17 Investigating prototyping practices of service designers from a service logic perspective Johan Blomkvist ; Stefan Holmlid ; Segelström Fabian 01:18 Reasons for B2B break-ups -Perspectives of both buyers and sellers Tommi Mahlamäki ; Doris Jansson 01:19 The buyer-seller paradox of professional service value co-production: From buyer to supplier participation Frida Pemer ; Tale Skjølsvik 01:20 Making a profit with R&D services—the critical role of relational capital Marko Kohtamäki ; Jukka Partanen ; Kristian Möller 18
TRACK 2 - The practice of services – managing and organizing service production A growing portion of the economies of Western countries are attributed to the innovation, production, sales and purchase of services. At the same time, traditional production is reshaped and re-envisioned as ‘services’ in many companies. But services and service organizations are commonly said to be distinctly different from traditional industrial products and industrial companies. Considering this, what does the practice of service imply? How are these service organizations managed and organized? This track includes papers across theoretical and empirical fields that investigates these questions. Track organisers: Mats Engwall, Anette Hallin and Anna Jerbrant (contact person), Department of Industrial economics and management, Royal Institute of Technology, Sweden, +46 8 7906785, anna.jerbrant@indek.kth.se Room 3:230 Monday August 22 11:00-12:30 02:01 The organization’s and network’s readiness for change in the transformation towards service business Tapio Turta ; Miia Martinsuo 02:02 Development of industrial service business – quest for new capabilities Mika Ojala 02:03 Value driven pricing logics for industrial services: relationship perspective Natalia Reen ; Tomas Arhipainen ; Magnus Gustafsson ; Kim Wikstrom 02:04 Challenges in applying the practices of product development in managing service innovation Jaana Näsänen ; Tea Lempiälä Monday August 22 13:30-15:00 02:05 Managers in professional services and their concept of managerial leadership Ingalill Holmberg ; Mats Tyrstrup 02:06 Standardization and innovation - the Janus-face of service innovation Charlotta Linse ; Anette Hallin 02:07 International service marketing strategies -Standardization versus adaptation in Eastern Europe Frida Nilvander ; Akmal Hyder Monday August 22 15:30-17:00 02:08 The importance of strategic congruence, integrated control and coherent organisational structure in the production of service Fredrik Nilsson ; Susanna Poth 02:09 Managing the service provision with the diversity of customers -Spatial and social aspects of servicescape Outi Uusitalo ; Ritva Höykinpuro 19
Page 1 and 2: School of Business NFF 2011 August
Page 3 and 4: Welcome to the 21 st NFF conference
Page 5 and 6: Conference theme The process of pro
Page 7 and 8: About Stockholm University School o
Page 9 and 10: Wednesday 9:30-10:30 Paper sessions
Page 11 and 12: Seminar room 3:240 Track 17: Nordic
Page 13 and 14: Seminar room 3:240 Track 17: Nordic
Page 15 and 16: Seminar room 3:240 Track 18: Sustai
Page 17: TRACK 1 - Perspectives on Service r
Page 21 and 22: TRACK 3 - Brands & branding - conte
Page 23 and 24: 04:03 Cooperation and competition -
Page 25 and 26: TRACK 6 - Interdisciplinary perspec
Page 27 and 28: Wednesday August 24 13:30-15:00 08:
Page 31 and 32: 12:03 Entrepreneurial success: The
Page 33 and 34: Monday August 22 15:30-17:00 13:08
Page 35 and 36: 14:02 Art-based interventions in ex
Page 37 and 38: TRACK 17 - Nordic Practices of HRM
Page 41 and 42: TRACK 21 - Practicing restructuring
Page 43 and 44: TRACK 23 - Mergers & acquisitions:
Page 45 and 46: 24:08 Knowledge creation in multina
Page 49 and 50: TRACK 29 - Entrepreneurship educati
Page 51 and 52: Tuesday August 23 13:30-15:00 Works
Page 53 and 54: Abstracts 01:01 Service Systems as
Page 55 and 56: i.e. contractual arrangements estab
Page 57 and 58: innovation in different parts and c
Page 59 and 60: 01:19 The buyer-seller paradox of p
Page 61 and 62: 02:05 Managers in professional serv
Page 63 and 64: 02:11 Cognitive distortion accounte
Page 65 and 66: as retailers internationalize, they
Page 67 and 68: integration, including communicatio
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03:06 Sensory positioning of metrop
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1995), customers as active co-creat
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are expressed from various directio
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04:09 Integrating government author
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introduced. In a strategic context
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its home turf of financial reportin
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of this analysis can also help to i
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08:06 Volatility, leverage effect a
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the recent financial crisis. The in
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10:04 From Time to Time: Time as a
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enterprise actors in their scaling
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innovations. Thus, the paper discus
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11:07 Feminist organisation studies
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area. Entrepreneurs who close down
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part of the owning family members l
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att tillväxt också kan definieras
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the Constitution of the Republic of
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to its strategic and operational pl
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integration particularly in the con
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projects (or even programmes). In p
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activities, strategy and inherent b
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Yet most CCT researchers with an in
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and provide potential for transform
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ICT has become a natural component
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(House et al. 2004), data based on
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intraorganizational perspective. To
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sometimes undesired social outcomes
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20:01 The subjugated authentic cham
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failure a personal failure has impo
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seven small firms and 19 larger pot
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23:04 Customer retention in cross-b
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24:02 Organizational linkages in an
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have studied the effect of environm
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typically considered as open innova
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26:05 Playing the Game Leveraging a
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modules. In the strict perspective
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etween 2006 and 2010. Key words: Re
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29:04 Societal entrepreneurship in
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Thus, activities up to this first t
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perspektiv på meningsfulla mål f
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observed that when lower and middle
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Russian part of the Barents Sea, th
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Author index *Presenting author A A
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Marianne, Ekman Rising 22:05 Markku
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157
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