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Download full programme and abstract book pdf 1.6

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02:10 One h<strong>and</strong> clapping: Exploring mutual knowledge asymmetry in the value creation of professional service firms<br />

Karl Joachim Breunig ; Skjølsvik Tale<br />

Tuesday August 23 08:00-09:30<br />

02:11 Cognitive distortion accounted workload in service operations<br />

Fabian von Scheele ; Darek M. Haftor<br />

02:12 How is service innovation organized in KIBS-firms?- Towards a typology of service innovation practices<br />

Anette Hallin<br />

02:13 A research model for sales force strategy the during product launch<br />

Haftor Darek ; Fraenkel Stefan<br />

02:14 Service selling in industrial organizations: An exploratory study of challenges <strong>and</strong> opportunities<br />

Daniel Kindström ; Per Carlborg ; Fredrik Nordin ; Christian Kowalkowski<br />

Tuesday August 23 10:00-11:30<br />

02:15 Unpacking the tensions of IT service innovation:<br />

the case of wax<strong>book</strong><br />

Henrik Wimelius ; Jonny Holmström<br />

02:16 Would service logic benefit retail banking? If so, why?<br />

Mikko Laamanen ; Henrich Nyman<br />

02:17 Retailers’ strategic responses to institutional pressures <strong>and</strong> the effect on legitimacy <strong>and</strong> performance: the case of<br />

Finnish multinational retailers in Baltic States<br />

Alphonse Aklamanu<br />

Tuesday August 23 13:30-15:00<br />

02:18 Service organizations as open service systems<br />

Ritva Höykinpuro<br />

02:19 Service Story Workshops: A procedure to reveal the customer’s logic to inspire service innovation on the company<br />

board level<br />

Tore Str<strong>and</strong>vik ; Henrich Nyman<br />

Wednesday August 24 09:30-10:30<br />

02:18 Swedish school meals - to develop trust <strong>and</strong> the appreciation<br />

Marianne Nilson ; Åsa Öström<br />

02:19 Waste management as critical urban service<br />

Herve Corvellec ; Johan Hultman<br />

Wednesday August 24 11:00-12:30<br />

02:20 Services for sustainability: a transportation case.<br />

Anastasia Tsvetkova ; Robert Stoor ; Magnus Gustafsson ; Kim Wikstrom<br />

02:21 Infra-Services: A Core Phenomenon for Service Science Research?<br />

Fredrik Lagergren ; Matti Kaulio<br />

20

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