Complete Citibank Online Internet Banking Manual

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1. Select the type of address you wish to change. 2. Enter new data. You need not complete all the fields. Fill in only those fields where changes are to be made. 3. You will be requested to review the changes. 4. Confirm changes by clicking on Next. 5. These changes get subsequently confirmed by the bank on the next screen Change of Address – Confirmation. 6. If you click on View Record, a print layout of the confirmation of changes will get displayed. You can make more changes by clicking on Send Another Request. 8.3. ORDER STATEMENT This option enables you to request an account statement to be sent in addition to the regular statements provided by the bank. 1. Choose whether you request a consolidated statement of all your accounts or only of one of your accounts. 2. Choose the statement period. 3. Confirm the request by clicking on Next. Note Sending additional account statements is subject to a fee according to the Bank’s Tariff of Fees. 8.4. CHANGING CITICARD LIMIT With Citibank Online you can change your CitiCard limits. After opening this section choose the type of your card, i.e. CitiCard, Gold CitiCard or CitiBusiness CitiCard for CitiBusiness clients. 1. Choose one the preset combinations applicable to your card type. The limit is always set for: cash withdrawal and non-cash transactions 2. Confirm your selection by clicking on Next. 8.5. MESSAGES With Citibank Online you can receive from and send messages to Citibank using an e-mail. You will be alerted to new messages from Citibank in My Home after signing on to Citibank Online. 8.5.1. SEND MESSAGE 1. Choose Message Type – complaint or request. 2. In the pull-down menu choose one of the following: Credit card Bank Card Internet banking Time deposit Trade Payments Loans 3. Click on Next. 28
4. Choose the type of inquiry (e.g. Other) and click on Next. 5. Use the field Description to type in your inquiry or complaint with maximum length of 1,000 characters. You can use any letters of the Czech alphabet including diacritics, numbers and the following characters: #@‚.?:§+!%/*~\÷×L$ß-_’. 6. Confirm the message by clicking on Next. 7. Review your message before sending on the next screen Send a Message – Recap . Specify whether you want to save a copy of the message. After the message has been saved, it can be displayed under Messages – Saved Messages. 8. Send the message by clicking on Send This Request. 9. Note down the message reference number for future communication with the bank. 29
Page 1 and 2: Complete Citibank Online Internet B
Page 3 and 4: 4.3. DOWNLOAD OF ACCOUNT ACTIVITIES
Page 5 and 6: 1. INTRODUCTION Citibank Online wil
Page 7 and 8: 13. Click on the Sign on button. 14
Page 9 and 10: applicable Terms and Conditions lis
Page 11 and 12: If you wish to download activities
Page 13 and 14: To open a statement within eStateme
Page 15 and 16: On the next page you can change the
Page 17 and 18: 5. PAYMENTS The Money Mover section
Page 19 and 20: Amount (required) - enter the payme
Page 21 and 22: Customer Reference Number - optiona
Page 23 and 24: 5.3. REQUEST FOR DEBIT This option
Page 25 and 26: 5.9.2. ADMINISTRATION OF STANDING O
Page 27: of the deposited amount only, you w
Page 31 and 32: If you have already given these dat
Page 33 and 34: The following screen presents an ov
Page 35 and 36: Figure 11: Changing your settings,
Page 37 and 38: MAKER This status allows the user t
Page 39 and 40: PARTIAL CHECK PARTIAL (initial chec
Page 41 and 42: Verification value (total amount):
Page 43: MORE INFORMATION 24 HOURS A DAY, 7

Complete Citibank Online Internet Banking Manual

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