SDM-8400 HIG.book - Comtech EF Data
SDM-8400 HIG.book - Comtech EF Data
SDM-8400 HIG.book - Comtech EF Data
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NetPerformer <strong>SDM</strong>-<strong>8400</strong> Hardware Installation Guide<br />
6.1 Troubleshooting Tips<br />
Symptom Possible Problem Solution<br />
Unit does not start,<br />
with:<br />
PWR LED off<br />
ST LED off<br />
AL LED off<br />
Unit does not start,<br />
with:<br />
PWR LED amber<br />
ST LED any state<br />
AL LED any state<br />
Unit starts, with:<br />
PWR LED green<br />
ST LED any state<br />
AL LED red<br />
Unit starts, with an<br />
alarm message of the<br />
type:<br />
An error has<br />
occurred<br />
(0x00100000<br />
0xC0000002),<br />
please call the technical<br />
support.<br />
No power to unit Make sure power cord is properly<br />
plugged into the AC power inlet on<br />
the unit, and the AC power outlet<br />
on the wall<br />
Check power cord and replace<br />
immediately if damaged<br />
Make sure AC power outlet has<br />
power<br />
Unit may be faulty Contact NetPerformer Technical<br />
Support for assistance (see “Technical<br />
Support” on page 1-6)<br />
A software reset occurred Enter DA at the console command<br />
line to view the alarms<br />
If a soft start (rst) alarm has been<br />
logged with the notation M=xx<br />
A=xx D=xx, enter ER to dump the<br />
Exit Record. Send to NetPerformer<br />
Technical Support<br />
Enter CE (Clear ERR/DIAG LED)<br />
to turn the AL LED off<br />
A hardware error occurred Enter DA at the console command<br />
line to view the alarms<br />
Contact NetPerformer Technical<br />
Support and provide alarm codes<br />
Table 6-1: Troubleshooting symtoms, problems, and solutions<br />
6-2 Memotec
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