Publikationsverzeichnis 2006 - Alexandria - Universität St.Gallen

Institut für Wirtschaftsinformatik
Mario Klesse
Lutz Kolbe
Artikel (wissenschaftliche Zeitschrift)
Salomann, Harald ; Dous, Malte ; Kolbe, Lutz ; Brenner, Walter: Advancing CRM Initiatives with
Knowledge Management. In: Journal of Information Science and Technology 3 (2006), Nr. 2.
Buchkapitel
Geib, Malte ; Kolbe, Lutz ; Brenner, Walter: Collaborative Customer Relationship Management in
Financial Services Alliances. In: Romano Jr., N. C. (Hrsg.) ; Fjermestad, J. (Hrsg.): Electronic
Customer Relationship Management. Armonk, NY : M. E. Sharpe, 2006. - ISBN
0-7656-1327-1.
Konferenzpapier
Schierholz, Ragnar ; Glissmann, Susanne ; Kolbe, Lutz ; Brenner, Walter: Mobile Systems For
Customer Service Differentation - The Case Of Lufthansa. In: Proceedings of the 10th Pacific
Asia Conference on Information Systems, 2006. - 10th Pacific Asia Conference on
Information Systems. - Kuala Lumpur, Malaysia, S. 41-52.
Schierholz, Ragnar ; Kolbe, Lutz ; Brenner, Walter: Mobilizing Customer Relationship
Management - A Journey from Strategy to System Design. In: Sprague Jr., Ralph H. (Hrsg.):
Proceedings of the 39th Hawaii Conference on Systems Science. Los Alamitos : IEEE
Computer Society, 2006. - 39th Hawaii Conference on Systems Science. - Kauai, Hawaii. -
ISBN 0-7695-2507-5.
Friedrich Köster
School Management
Position Wissenschaftliche Mitarbeiter/innen
Forschungsgebiet (abgeschlossen) Customer Management,
Validatable IT Security Threat Models for
development of critical Infrastructure Control
Products
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