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CUSTOMER | CARE<br />
Great<br />
customer<br />
service<br />
We want you to have a superb<br />
experience onboard<br />
It’s important for us to know which of our<br />
pilots and cabin crew really shine – so we<br />
have created The easyJet Spirit Awards,<br />
to reward our people for the great service<br />
you receive.<br />
Please visit spirit.easyJet.com to let us<br />
know which of our crew have the “orange<br />
spirit”. We value your help! You’ll fi nd<br />
further details of how to get in touch with<br />
us in the yellow box below.<br />
We Need Your Help!<br />
Think any of our people have the<br />
orange spirit? Then let us know!<br />
★ Find out the name of the cabin crew<br />
member or pilot.<br />
★ Log on to spirit.easyJet.com and vote<br />
for them, giving your fl ight details, name,<br />
and email address. It’s as simple as that!<br />
Say “THANK YOU” and share the<br />
orange spirit!<br />
Wir brauchen Ihre Hilfe!<br />
Wer von uns hat den besten<br />
“Orange Spirit”?<br />
★ Der “Spirit Award” ist eine interne<br />
Auszeichnung, um denjenigen Kollegen<br />
How to Contact Us easyJet.custhelp.com<br />
Our customer<br />
experience team<br />
is available to help<br />
you. They are open<br />
8am–8pm Monday<br />
to Friday and<br />
9am–5pm Saturday<br />
182 | TRAVELLER<br />
and Sunday<br />
(local times).*<br />
0871 244 2366<br />
0826 103 320<br />
899 234 589<br />
902 599 900<br />
01805 029 292<br />
Customer Star<br />
Of The Month<br />
GARY FULFORD, FLIGHT<br />
ATTENDANT FROM LUTON, tells us:<br />
“Customer service is very important<br />
to me. It’s about making everyone’s<br />
fl ight a pleasurable experience, going<br />
that extra mile and treating<br />
customers with care and respect.<br />
The easyJet Spirit Awards are a great<br />
way of praising cabin crew and pilots<br />
for excellent customer service.”<br />
If you think any of our crew on<br />
board today have shown their orange<br />
spirit, please let us know about it via<br />
spirit.easyJet.com<br />
oder Kollegin zu nominieren, der den<br />
besten Kundenservice leistet.<br />
★ Bitte helfen Sie uns, dieses Mitglied der<br />
Kabinenbesatzung bzw. diesen Piloten<br />
ausfi ndig zu machen, der diese Kriterien<br />
am besten erfüllt. Bitte besuchen Sie<br />
folgende Website: spirit.easyJet.com<br />
Vielen Dank, dass Sie Ihren “Orange<br />
Spirit” mit uns teilen.<br />
Nous avons besoin de vous!<br />
Qui a l'Orange Spirit?<br />
★ Les Spirit Awards est notre façon<br />
de reconnaître l'équipage de cabine<br />
et les pilotes qui offrent le meilleur<br />
service client.<br />
★ S'il vous plaît, n’hésitez pas à nous<br />
aider en visitant « spirit.easyJet.com » et<br />
nous communiquer le nom des personnes<br />
méritant une reconnaissance particulière.<br />
Merci de partager l'Orange Spirit!<br />
Abbiamo Bisogno del tuo aiuto!<br />
Chi ha lo Spirito Arancione?<br />
0900 000 258<br />
0900 265 8020<br />
0703 203 025<br />
0900 000206<br />
Rest of the world<br />
+44 871 244 2366<br />
* Please refer to<br />
easyJet.com for call<br />
charges. Calls may be<br />
recorded to improve<br />
your experience<br />
when travelling with<br />
or contacting us.<br />
★ La Spirit Awards è il nostro modo di<br />
riconoscere il personale di cabina ed i<br />
piloti che offrono il miglior servizio ai<br />
nostril clienti.<br />
★ Vi preghiamo di aiutarci visitando<br />
il sito spirit.easyJet.com e dirci chi<br />
dei nostri equipaggi si merita un<br />
riconoscimento speciale.<br />
Grazie per aver condiviso lo Spirito<br />
Arancione!<br />
Necesitamos tu ayuda!<br />
Quien tiene el espiritu Naranja?<br />
★ Los premios “Spirit Awards”<br />
son nuestra forma de reconocer a aquellos<br />
de nuestros tripulantes de cabina y<br />
pilotos que ofrecen la mejor atencion<br />
al cliente.<br />
★ Ayudenos por favor visitando<br />
spirit.easyJet.com y diciendonos que<br />
individuos cree usted que merecen un<br />
reconocimiento especial.<br />
Gracias por compartir con nosotros el<br />
espiritu naranja!<br />
In case of emergency while you are abroad, you can use one common number all over the EU free of charge: 112.<br />
This enables you to reach all emergency services (fi re, police, medical) in the 27 countries of the EU.<br />
Follow us on Twitter<br />
@easyJetCare<br />
We’re on Twitter – follow<br />
us to receive information<br />
on how to make your<br />
travel experience better.
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