BMC Remedy IT Service Management Notification Engine Guide

Invoking the notification subsystem
Note
So if you need to retain the entire message, we recommend retaining these messages
on your email server.
Invoking the notification subsystem
Filters are triggered on certain application events. Filters populate data on the source
forms and then push data from the source forms to the NTE:SYS-NT Process
Control form for processing. One or more notification filters can trigger a
notification event. The contents of the Notification Message Tag field are passed to
the NTE:SYS-NT Process Control form, so it must be unique and must correspond
to a notification message in the SYS:Notification Messages form.
The notification filters perform the following actions:
■ Populate data on the source forms.
■ Push data from the source forms to the NTE:SYS-NT Process control form for
processing.
■ Set the Notification Message Tag and temp fields, and then create a record in the
NTE:SYS-NT Process Control form.
The Notification Message Tag is the unique identifier for each notification event and
message. After the Notification Process Control record is created, the notification
fields on the source form are cleared.
14 BMC Remedy IT Service Management Notification Engine Guide