BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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<strong>BMC</strong> <strong>Remedy</strong> Incident <strong>Management</strong> notification events<br />
Event Message tag Filter Description<br />
Known Error<br />
Workaround<br />
OLA Resolution<br />
Escalated<br />
<strong>Notification</strong><br />
OLA Resolution<br />
Escalated<br />
<strong>Notification</strong><br />
Ownership<br />
Assignment<br />
Ownership<br />
Assignment<br />
Problem<br />
Investigation<br />
Associations<br />
Problem<br />
Investigation<br />
Completion<br />
Requester<br />
Incident Receipt<br />
Confirmation<br />
Requester<br />
Incident Reopened<br />
Requester<br />
Incident<br />
Resolution<br />
Requester<br />
Incident<br />
Resolution<br />
HPD-PKE-<br />
TempWorkaroundD<br />
etermined<br />
HPD-INC-<br />
AssigneeOLAResolu<br />
tionEscalation<br />
HPD-INC-<br />
GroupAssignmentO<br />
LAResolutionEscala<br />
tion<br />
HPD-INC-<br />
OwnerAssignment<br />
HPD-INC-<br />
GroupOwnerAssign<br />
ment<br />
HPD-PBI-<br />
IncidentInvestigatio<br />
nAssociation<br />
HPD-PBI-<br />
InvestigationCompl<br />
eted<br />
HPD-INC-<br />
CustomerReceiptCo<br />
nfirmation<br />
HPD-INC-<br />
CustomerReOpenN<br />
T<br />
HPD-INC-<br />
CustomerResolution<br />
NT<br />
HPD-INC-<br />
DirectContactResolu<br />
tionNT<br />
Resolution HPD-INC-<br />
AssigneeDuplicateR<br />
esolution<br />
Resolution HPD-INC-<br />
GroupAssignedDup<br />
licateResolution<br />
HPD:HAS:NotifyKn<br />
wnErrTempSoln_N<br />
PC_100_Push<br />
HPD:INC:NTOLAA<br />
ssignee_886_SetTag<br />
HPD:INC:NTOLAA<br />
ssignGrp_885_SetTa<br />
g<br />
HPD:INC:NTOwner<br />
_800_SetTag<br />
HPD:INC:NTOwner<br />
Grp_820_SetTag<br />
HPD:INC:NTOwner<br />
Grp_821_SetTag<br />
HPD:HAS:NotifyInc<br />
ident_NPC_100_Pus<br />
h<br />
HPD:HAS:NTPBICo<br />
mplt_NPC_100_Pus<br />
h<br />
HPD:INC:NTCustC<br />
onfirm_851_SetTag<br />
HPD:INC:NTCustR<br />
eOpen_855_SetTag<br />
HPD:INC:NTCustR<br />
es_853_SetTag<br />
HPD:INC:NTDirect<br />
ContactRes_853_Set<br />
Tag<br />
HPD:INC:NTAssign<br />
ee_845_DupRes-<br />
SetTag<br />
HPD:INC:NTAsgGr<br />
p_846_DupRes-<br />
SetTag<br />
30 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> <strong>Notification</strong> <strong>Engine</strong> <strong>Guide</strong><br />
Notifies the Incident Assignee or the<br />
Assigned Group when the Workaround of<br />
an associated Known Error is modified.<br />
Notifies the Incident Assignee when the<br />
Incident is escalated for OLA resolution.<br />
Notifies the Incident Assigned Group when<br />
the Incident is escalated for OLA resolution.<br />
Notifies the Assigned Owner when<br />
Ownership of the Incident has been set.<br />
Notifies the Assigned Owner Group when<br />
Ownership Group of the Incident has been<br />
set.<br />
Note: Filter 821 runs on Submit and filter<br />
820 runs on Modify.<br />
Notifies the Assignee or the Assigned Group<br />
when the Incident is associated to a Problem<br />
Investigation from the Problem<br />
Investigation form.<br />
Notifies the Assignee or the Assigned Group<br />
when an associated Problem Investigation is<br />
completed.<br />
Notifies the Requester when an open<br />
Incident is submitted.<br />
Notifies the Requester when an Incident that<br />
was Resolved is changed to open status.<br />
Notifies the Requester when an open<br />
Incident is Resolved or Closed.<br />
Notifies the Contact Person when an open<br />
Incident is Resolved or Closed.<br />
Notifies the Assignee when the duplicate<br />
Incident is Resolved by the original Incident.<br />
Notifies the Assignee Group when the<br />
duplicate Incident is Resolved by the<br />
original Incident.
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