BMC Remedy IT Service Management Notification Engine Guide

Notification Engine architecture
■ Determines notification recipients (group or individual).
■ Specifies the notification text.
■ Initiates the notification delivery (BMC Remedy Alert, email, or pager).
■ Logs the notification details.
Notification Engine architecture
The BMC Remedy ITSM notification subsystem is available to all BMC Remedy
ITSM applications and is connected to the BMC Remedy Action Request System
(AR System) Email Engine.
Figure 1: Notification Engine architecture
Major components
The following major components make up the notification subsystem architecture:
■ System Events and Message Catalog—Defines notification events and notification
text.
8 BMC Remedy IT Service Management Notification Engine Guide