BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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Configuring notifications<br />
You can configure the notification text for different companies by creating a new<br />
record with the same Message tag and selecting the Company form the menu.<br />
Note<br />
You should not modify the fields within the Mapping section of this form. The<br />
notification system uses these mappings to identify what message to send, how to<br />
send the message, and when it should send it. Your changes can break the workflow.<br />
Configuring support group notifications<br />
You can configure the system to send notifications to a support group email list,<br />
instead of just to individuals within a group. Also, you can disable group<br />
notifications by their support group.<br />
Figure 5: Configuring support group notifications<br />
The <strong>Notification</strong> <strong>Engine</strong> uses the same asynchronous process for both group and<br />
individual notifications.<br />
Note<br />
For performance reasons, <strong>BMC</strong> recommends that you use the Group Email feature if<br />
the support group has 25 or more members. For more information about configuring<br />
support groups, see the <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> 7.6.00 Configuration<br />
<strong>Guide</strong>.<br />
20 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> <strong>Notification</strong> <strong>Engine</strong> <strong>Guide</strong>
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