BMC Remedy IT Service Management Notification Engine Guide

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BMC Remedy Problem Management notification events BMC Remedy Problem Management notification events The following table describes BMC Remedy Problem Management notification events: Table 7: BMC Remedy Problem Management notification events Event Message tag Filter Description Unavailability Restored Unavailability Restored Solution Assignment Solution Assignment Problem Assignment Problem Assignment Problem Cancelled Problem Completed Problem Completed AST-PBI- NotifyInvestigationA ssigneeCIUARestore d AST-PBI- NotifyInvestigation ManagerCIUARestor ed PBM-KDB- AssigneeGroupAssig nment PBM-KDB- AssigneeIndivAssign ment PBM-PBI- ProblemGroupAssig nment PBM-PBI- ProblemAssigneeAss ignment PBM-PBI- ProblemInvestigatio nRequesterCancellati on PBM-PBI- ProblemInvestigatio nManagerGroupCo mpletion PBM-PBI- ProblemInvestigatio nManagerCompletio n INT:ASTHPD:AAA: NotifyCIUARestored _Incident_120_Subm itNTE INT:ASTPBM:AAA: NotifyCIUARestored _Investigaton_120_S ubmitNTEManager PBM:KDB:Assignee Grp_810_SetTag PBM:KDB:AssigneeI ndiv_810_SetTag PBM:PBI:AssgnGrp_ 810_SetTag PBM:PBI:AssgnInd_ 810_SetTag PBM:PBI:Cancelled_ 830_Requester- SetTag PBM:PBI:Completed _820_PBMMgrGrp- SetTag PBM:PBI:Completed _820_PBMMgr- SetTag 32 BMC Remedy IT Service Management Notification Engine Guide Notifies the Problem Investigation Assignee that the related CI Unavailability has been restored. Notifies the Problem Investigation Problem Manager that the related CI Unavailability has been restored. Notifies the Assigned Group that the Solution assignment information has changed and there is no individual assignee. Notifies the Assignee that the Solution assignment information has changed. Notifies the Assigned Group that the Problem Investigation assignment information has changed and there is no individual assignee. Notifies the Assignee that the Problem Investigation assignment information has changed. Notifies the Requester that the Problem Investigation has been cancelled by the Problem Manager. Notifies the Problem Manager Group that the Problem Investigation has been completed and there is no individual Problem Manager. Notifies the Problem Manager that the Problem Investigation has been completed.
Event Message tag Filter Description Problem Completed Problem Manager Assignment Problem Manager Assignment Change Completed Change Completed Known Error Assignment Known Error Assignment Known Error Manager Assignment Known Error Manager Assignment PBM-PBI- ProblemInvestigatio nRequesterCompleti on PBM-PBI- ProblemManagerAss ignment PBM-PBI- ProblemManagerGro upAssignment PBM-PAS- AssigneeAssociated ChangeCompletion PBM-PAS- ManagerAssociated ChangeCompletion PBM-PKE- GroupAssignment PBM-PKE- AssigneeAssignment PBM-PKE- ProblemManagerAss ignment PBM-PKE- ProblemManagerGro upAssignment PBM:PBI:Completed _830_Requester- SetTag PBM:PBI:PBMMgr_8 00_SetTag PBM:PBI:PBMMgrGr p_800_SetTag PBM:PAS:NTICCom plt_803_Ass-PNPC PBM:PAS:NTICCom plt_802_Mgr-PNPC PBM:PKE:AssgneeG rpChg_803_SetTag PBM:PKE:AssgneeIn dChg_802_SetTag PBM:PKE:PBMMgrC hg_800_SetTag PBM:PKE:PBMMgrG rpChg_801_SetTag BMC Remedy Change Management notification events BMC Remedy Change Management notification events Notifies the Requester that the Problem Investigation has been completed. Notifies the Problem Manager that the Problem Manager assignment information has changed. Notifies the Problem Manager Group that the Problem Manager assignment information has changed and there is no individual assignee. Notifies the Problem Assignee that a change request related to the Problem Investigation has been completed. Notifies Problem Manager that an related to the Problem Investigation has been completed. Notifies the Assigned Group that the Known Error assignment information has changed and there is no individual assignee. Notifies the Assignee that the Known Error assignment information has changed. Notifies the Problem Manager that the Known Error Problem Manager assignment information has changed. Notifies the Problem Manager that the Known Error Problem Manager assignment information has changed and there is no individual assignee. The following table describes BMC Remedy Change Management notification events: Appendix A BMC Remedy ITSM notification events 33
Page 1 and 2: BMC Remedy IT Service Management No
Page 3 and 4: Support website Customer support Yo
Page 5 and 6: Contents Chapter 1 BMC Remedy ITSM
Page 7 and 8: BMC Remedy ITSM Notification Engine
Page 9 and 10: ■ System process control—Proces
Page 11 and 12: notification determine whether the
Page 13 and 14: Notification interface The NTE:Noti
Page 15 and 16: Notification transaction process A
Page 17 and 18: CTM:People form to see whether the
Page 19 and 20: To globally modify system default s
Page 21 and 22: Configuring Notification Engine esc
Page 23 and 24: Extending the Notification Engine e
Page 25 and 26: Setting up escalation workflow to p
Page 27 and 28: workflow to the EscalationPoolNumbe
Page 29 and 30: BMC Remedy ITSM notification events
Page 31: Event Message tag Filter Descriptio
Page 35 and 36: Event Message tag Filter Descriptio
Page 41 and 42: Table 11: Task Management System no
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