BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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<strong>BMC</strong> <strong>Remedy</strong> Problem <strong>Management</strong> notification events<br />
<strong>BMC</strong> <strong>Remedy</strong> Problem <strong>Management</strong><br />
notification events<br />
The following table describes <strong>BMC</strong> <strong>Remedy</strong> Problem <strong>Management</strong> notification events:<br />
Table 7: <strong>BMC</strong> <strong>Remedy</strong> Problem <strong>Management</strong> notification events<br />
Event Message tag Filter Description<br />
Unavailability<br />
Restored<br />
Unavailability<br />
Restored<br />
Solution<br />
Assignment<br />
Solution<br />
Assignment<br />
Problem<br />
Assignment<br />
Problem<br />
Assignment<br />
Problem<br />
Cancelled<br />
Problem<br />
Completed<br />
Problem<br />
Completed<br />
AST-PBI-<br />
NotifyInvestigationA<br />
ssigneeCIUARestore<br />
d<br />
AST-PBI-<br />
NotifyInvestigation<br />
ManagerCIUARestor<br />
ed<br />
PBM-KDB-<br />
AssigneeGroupAssig<br />
nment<br />
PBM-KDB-<br />
AssigneeIndivAssign<br />
ment<br />
PBM-PBI-<br />
ProblemGroupAssig<br />
nment<br />
PBM-PBI-<br />
ProblemAssigneeAss<br />
ignment<br />
PBM-PBI-<br />
ProblemInvestigatio<br />
nRequesterCancellati<br />
on<br />
PBM-PBI-<br />
ProblemInvestigatio<br />
nManagerGroupCo<br />
mpletion<br />
PBM-PBI-<br />
ProblemInvestigatio<br />
nManagerCompletio<br />
n<br />
INT:ASTHPD:AAA:<br />
NotifyCIUARestored<br />
_Incident_120_Subm<br />
itNTE<br />
INT:ASTPBM:AAA:<br />
NotifyCIUARestored<br />
_Investigaton_120_S<br />
ubmitNTEManager<br />
PBM:KDB:Assignee<br />
Grp_810_SetTag<br />
PBM:KDB:AssigneeI<br />
ndiv_810_SetTag<br />
PBM:PBI:AssgnGrp_<br />
810_SetTag<br />
PBM:PBI:AssgnInd_<br />
810_SetTag<br />
PBM:PBI:Cancelled_<br />
830_Requester-<br />
SetTag<br />
PBM:PBI:Completed<br />
_820_PBMMgrGrp-<br />
SetTag<br />
PBM:PBI:Completed<br />
_820_PBMMgr-<br />
SetTag<br />
32 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> <strong>Notification</strong> <strong>Engine</strong> <strong>Guide</strong><br />
Notifies the Problem Investigation<br />
Assignee that the related CI Unavailability<br />
has been restored.<br />
Notifies the Problem Investigation Problem<br />
Manager that the related CI Unavailability<br />
has been restored.<br />
Notifies the Assigned Group that the<br />
Solution assignment information has<br />
changed and there is no individual assignee.<br />
Notifies the Assignee that the Solution<br />
assignment information has changed.<br />
Notifies the Assigned Group that the<br />
Problem Investigation assignment<br />
information has changed and there is no<br />
individual assignee.<br />
Notifies the Assignee that the Problem<br />
Investigation assignment information has<br />
changed.<br />
Notifies the Requester that the Problem<br />
Investigation has been cancelled by the<br />
Problem Manager.<br />
Notifies the Problem Manager Group that<br />
the Problem Investigation has been<br />
completed and there is no individual<br />
Problem Manager.<br />
Notifies the Problem Manager that the<br />
Problem Investigation has been completed.
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