BMC Remedy IT Service Management Notification Engine Guide

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BMC Remedy Change Management notification events Table 8: BMC Remedy Change Management notification events Event Message tag Filter Description Requester Change Cancellation Requester Change Cancellation Requester Change Cancellation Requester Completion Requester Change Receipt Confirmation Requester Change Scheduled Requester Change Rescheduled Requester Change Rescheduled Requester Rejection Requester Rejection Change Assignee Assignment CHG-CRQ- Customer- CancellationNotifica tion CHG-CRQ- RequesterNonSG- CancellationNotifica tion CHG-CRQ- Requester- CancellationNotifica tion CHG-CRQ- Customer- CompletionNotificat ion CHG-CRQ- Customer- ReceiptConfirmatio n CHG-CRQ- Customer- ScheduledNotificati on CHG-CRQ- RequesterNonSG- RFCRescheduled CHG-CRQ- Requester- RFCRescheduled CHG-CRQ- RequesterNonSG- RFCReturnedtoDraf t CHG-CRQ- Requester- RFCReturnedtoDraf t CHG-CRQ- Assignee- Group&IndividualR eassignment CHG:CRQ:NTCustC ancel_858_SetTag CHG:CRQ:StatusCa ncelled_858_Rqstern onSupportGrp- SetTag CHG:CRQ:StatusCa ncelled_858_Rqster- SetTag CHG:CRQ:NTCustC ompletion_855_SetT ag CHG:CRQ:NTCustC onfirm_803_SetTag CHG:CRQ:NTCustS cheduled_850_SetTa g CHG:CRQ:StatusDr aftNonSupportGrpS etTag_110_Submit CHG:CRQ:StatusDr aftSetTag_100_Subm it CHG:CRQ:StatusDr aftNonSupportGrpS etTag_130_Submit CHG:CRQ:StatusDr aft- SetTag_120_Submit CHG:CRQ:ChgAssi gnee- ReassignSetTag_330 _Submit 34 BMC Remedy IT Service Management Notification Engine Guide Notifies the customer that the change request is set to the Cancelled status. Notifies the requester that the change request is set to the Cancelled status. Notifies the Requester that the change request is set to the Cancelled status. Notifies the customer that the change request is set to the Completed status. Notifies the customer that a change request has been submitted. Notifies customer that the change request is set to the Scheduled status. Notifies Requester that the change request has been rescheduled. Notifies Requester that the change request has been rescheduled. Notifies Requester that the change request has been returned to the Draft status. Notifies Requester that the change request has been returned to the Draft status. Notifies change assignee that a change has been reassigned to him.
Event Message tag Filter Description Implementer Assignment Change Manager Assignment Change Assignee Planning Change Assignee Latent Completion Change Assignee Latent Completion Change Manager Latent Completion Change Manager Rescheduled Change Manager Rescheduled Change Assignee Rescheduled Change Assignee Scheduled CHG-CRQ- Implementer- Group&IndividualR eassignment CHG-CRQ- Manager- Group&IndividualR eassignment CHG-CRQ- AssigneeGroup- PIPAcceptedGroup Assignment CHG-CRQ- Assignee- PIPAcceptedAssign ment CHG-CRQ- Assignee- LatentCompletionN otification CHG-CRQ- Manager- LatentCompletionN otification CHG-CRQ- ManagerGroup- RescheduledRFCGr oupAssignment CHG-CRQ- Manager- RescheduledRFCAss ignment CHG-CRQ- AssigneeGroup- RescheduledRFCGr oupAssignment CHG-CRQ- Assignee- RescheduledRFCAss ignment Approval CHG-CRQ- Manager- ApprovalRejected CHG:CRQ:ChgImpl ementerReassignSet Tag_340_Submit CHG:CRQ:ChgMgr ReassignSetTag_350 _Submit CHG:CRQ:StatusPIP AcceptedCAGrpSet Tag_200_Submit CHG:CRQ:StatusPIP AcceptedCASetTag_ 180_Submit CHG:CRQ:LatentC HGCloseCASetTag_ 360_Submit CHG:CRQ:LatentC HGCloseCMSetTag_ 370_Submit CHG:CRQ:ReSchRF CCABGrpSetTag_40 0_Submit CHG:CRQ:ReSchRF CCABMgrSetTag_38 0_Submit CHG:CRQ:ReSchRF CChgAssgnGrpSetT ag_410_Submit CHG:CRQ:ReSchRF CChgAssgnSetTag_ 390_Submit CHG:CRQ:NotifyOn RejectApproval-CM BMC Remedy Change Management notification events Notifies change implementer that a change has been reassigned to him. Notifies change manager that a change has been reassigned to him. Notifies change assignee group that the change request is set to the Planning In Progress status. Notifies change assignee group that the change request is set to the Planning In Progress status. Notifies change assignee that a change has been completed as a latent change. Notifies change manager that a change has been completed as a latent change. Notifies change manager group of change manager assignment for a rescheduled change request. Notifies change manager of change manager assignment for a rescheduled change request. Notifies change assignee group of assignment for a rescheduled change request. Notifies change assignee of assignment for a rescheduled change request. Notifies the assignee that the change has been rejected during an approval phase. Appendix A BMC Remedy ITSM notification events 35
Page 1 and 2: BMC Remedy IT Service Management No
Page 3 and 4: Support website Customer support Yo
Page 5 and 6: Contents Chapter 1 BMC Remedy ITSM
Page 7 and 8: BMC Remedy ITSM Notification Engine
Page 9 and 10: ■ System process control—Proces
Page 11 and 12: notification determine whether the
Page 13 and 14: Notification interface The NTE:Noti
Page 15 and 16: Notification transaction process A
Page 17 and 18: CTM:People form to see whether the
Page 19 and 20: To globally modify system default s
Page 21 and 22: Configuring Notification Engine esc
Page 23 and 24: Extending the Notification Engine e
Page 25 and 26: Setting up escalation workflow to p
Page 27 and 28: workflow to the EscalationPoolNumbe
Page 29 and 30: BMC Remedy ITSM notification events
Page 31 and 32: Event Message tag Filter Descriptio
Page 33: Event Message tag Filter Descriptio
Page 41 and 42: Table 11: Task Management System no
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BMC Remedy IT Service Management Notification Engine Guide

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