BMC Remedy IT Service Management Notification Engine Guide

Extending the Notification Engine escalation pools
Table 3: Workflow in NTE:NPC:SetNonGroupEscalationPool_010_Set`! filter
Action Description
Push Fields Creates the record in which to store the entry ID that is used to calculate the
Escalation Pool Number value. The $LASTID$ function is used to get the entry ID
number.
Set Fields
■ z1D_NONGROUPMOD = (Escalation Pool End Range - Escalation Pool Start
Range) + 1
■ z1D Integer01= $LASTID$
Set Fields EscalationPoolNumber = ($z1D Integer01$ % $z1D_NONGROUPMOD$) +
Escalation Pool Start Range
Multithreading filter workflow for
NTE:NPC:SetGroupEscalationPool_010_Set`!
The NTE:NPC:SetGroupEscalationPool_010_Set`! filter works much like the
NTE:NPC:SetNonGroupEscalationPool_010_Set`! filter, except that group
escalation pools run in a round-robin fashion between escalation pool 4 and
escalation pool 6.
For example, if you set the group escalations to run in escalation pools 4 and 6, the
Escalation Pool Start Range value is 4 and the Escalation Pool End Range value is 6.
The Escalation Pool Number value for each Notification Process Control record
sequences between 4 and 6.
The NTE:NPC:SetGroupEscalationPool_010_Set`! filter uses the workflow
actions listed in the table below:
Table 4: Workflow in NTE:NPC:SetGroupEscalationPool_010_Set`! filter
Action Description
Push Fields Creates record to get entry ID that is used to calculate the Escalation Pool Number.
The $LASTID$ function is used to get the entry ID number.
Set Fields
■ z1D_GROUPMOD = (Escalation Pool End Range - Escalation Pool Start Range)
+ 1
■ z1D Integer01= $LASTID$
Set Fields EscalationPoolNumber = ($z1D Integer01$ % $z1D_GROUPMOD$) +
Escalation Pool Start Range
24 BMC Remedy IT Service Management Notification Engine Guide