BMC Remedy IT Service Management Notification Engine Guide

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Additional configuration options Status Description Enabled Data is used in the current environment. For example, a notification message is sent. Offline Data is not being used. For example, a notification message is not enabled. Additional configuration options The following additional configuration options for Change Management and Asset Management notifications are available from the Application Administration Console. ■ The Change Management Rules form (Custom Configuration > Change Management > Advanced Options > Rules) lets you configure the rules in which a Change Manager and Change Assignee are notified, based on Change status. Note Out-of-the-box notifications to the Change Manager and Change Assignee are configured only for the following change states: Request for Change, Planning In Progress, Scheduled for Approval, Canceled, Rejected, and Completed. ■ The Asset Management Rules form (Custom Configuration > Asset Management > Advanced Options > Rules) lets you configure CI notifications so that when a CI's status is set to a particular value, the person who uses, manages, or supports the CI is notified. 28 BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy ITSM notification events This appendix lists all the notification events used in BMC Remedy ITSM 7.6.00. BMC Remedy Incident Management notification events The following table describes BMC Remedy Incident Management notification events: Table 6: BMC Remedy Incident Management notification events Event Message tag Filter Description Assignment HPD-INC- AssigneeAssignmen t Assignment HPD-INC- GroupAssignment Assignment HPD-INC- ShiftGroupAssignm ent Cancellation HPD-INC- CustomerCancellati onNT Change Associations Known Error Solution HPD-CRQ- ChangeRequestStatu s HPD-PKE- PermanentSolution Determined HPD:INC:NTAssign ee_800_SetTag HPD:INC:NTAsgGr p_805_SetTag HPD:INC:NTAsgShi ftGrp_810_SetTag HPD:INC:NTCustC ancelled_857_SetTag HPD:HAS:NotifyIC Complt- NPC_100_Push HPD:HAS:NotifyKn wnErrPermSoln_806 _PNPC A Notifies the Assignee when the assignment changes and the Incident is not Resolved. Notifies the Assigned Group when the assignment changes and the Incident is not Resolved. Notifies the Assigned Group Shift when the assignment changes and the Incident is not Resolved. Notifies the customer when the status of the Incident is changed to Cancelled. Notifies the Assigned Group when the status of an associated Change Request is changed to Completed. Notifies the Incident Assignee or the Assigned Group when the Resolution of an associated Known Error is modified. Appendix A BMC Remedy ITSM notification events 29
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Page 3 and 4: Support website Customer support Yo
Page 5 and 6: Contents Chapter 1 BMC Remedy ITSM
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Page 9 and 10: ■ System process control—Proces
Page 11 and 12: notification determine whether the
Page 13 and 14: Notification interface The NTE:Noti
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Page 17 and 18: CTM:People form to see whether the
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Page 27: workflow to the EscalationPoolNumbe
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