BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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<strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong>SM <strong>Notification</strong><br />
<strong>Engine</strong><br />
This chapter helps you understand the <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> Request<br />
<strong>Management</strong> (<strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong>SM) <strong>Notification</strong> <strong>Engine</strong>.<br />
<strong>Notification</strong> <strong>Engine</strong> overview<br />
This guide describes the major components and process flow of <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong><br />
<strong>Service</strong> <strong>Management</strong> (<strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong>SM) <strong>Notification</strong> <strong>Engine</strong>. By understanding<br />
how all of the pieces work together, you can intelligently change the default<br />
configuration or make any necessary customizations to meet your organization's<br />
needs. .<br />
Note<br />
This guide is an addendum to the <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> Request <strong>Management</strong><br />
Administration <strong>Guide</strong>.<br />
To improve performance and scalability, the 7.6.04 version of the <strong>Notification</strong> <strong>Engine</strong><br />
improves group notification processing and processes all notifications<br />
asynchronously.<br />
The <strong>Notification</strong> <strong>Engine</strong> provides a back-end workflow model for defining which<br />
notifications should be sent, based on events in the application.<br />
To configure notifications, the primary option provided with the <strong>BMC</strong> <strong>Remedy</strong><br />
<strong>IT</strong>SM 7.6.04 Suite is exposed on the People form for support staff. Additional behindthe-scenes<br />
configuration is available through back-end forms, but you must<br />
understand how all of the pieces fit together before attempting these types of changes.<br />
The <strong>Notification</strong> <strong>Engine</strong> provides the following primary functions:<br />
1<br />
Chapter 1 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong>SM <strong>Notification</strong> <strong>Engine</strong> 7
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