BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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Event Message tag Filter Description<br />
Resolution HPD-INC-<br />
GroupOwnerDuplic<br />
ateResolution<br />
Resolution HPD-INC-<br />
GroupOwnerResolu<br />
tion<br />
Resolution HPD-INC-<br />
OwnerDuplicateRes<br />
olution<br />
Resolution HPD-INC-<br />
OwnerResolution<br />
SLA Resolution<br />
Escalation<br />
SLA Resolution<br />
Escalation<br />
SLA Resolution<br />
Escalation<br />
SLA Resolution<br />
Escalation<br />
SLA Resolution<br />
Escalation<br />
SLA Resolution<br />
Escalation<br />
Unavailability<br />
Restored<br />
Vendor<br />
Assignment<br />
HPD-INC-<br />
GroupAssignmentS<br />
LAResolutionEscala<br />
tion<br />
HPD-INC-<br />
AssigneeSLAResolu<br />
tionEscalation<br />
HPD-INC-<br />
SVTMgrGroupAssig<br />
nmentResolutionEsc<br />
alation<br />
HPD-INC-<br />
SVTMgrOwnerGrou<br />
pResolutionEscalati<br />
on<br />
HPD-INC-<br />
SVTOwnerResolutio<br />
nEscalation<br />
HPD-INC-<br />
SVTOwnerGroupRe<br />
solutionEscalation<br />
AST-HPD-<br />
NotifyIncidentCIUA<br />
Restored<br />
HPD-INC-<br />
VendorAssignment<br />
NT<br />
HPD:INC:NTOwner<br />
Grp_841_DupRes-<br />
SetTag<br />
HPD:INC:NTOwner<br />
GrpRes_830_SetTag<br />
HPD:INC:NTOwner<br />
_840_DupRes-<br />
SetTag<br />
HPD:INC:NTOwner<br />
Res_825_SetTag<br />
HPD:INC:NTSLAAs<br />
signGrp_881_SetTag<br />
HPD:INC:NTSLAAs<br />
signee_884_SetTag<br />
HPD:INC:NTSVTM<br />
grAssignGrp_888_S<br />
etTag<br />
HPD:INC:NTSVTM<br />
grOwnerGrp_890_S<br />
etTag<br />
HPD:INC:NTSVTrO<br />
wner_883_SetTag<br />
HPD:INC:NTSVTO<br />
wnerGrp_882_SetTa<br />
g<br />
INT:ASTHPD:AAA:<br />
NotifyCIUARestore<br />
d_Incident_120_Sub<br />
mitNTE<br />
HPD:INC:NTVendo<br />
rAssignment_861_Se<br />
tTag<br />
<strong>BMC</strong> <strong>Remedy</strong> Incident <strong>Management</strong> notification events<br />
Notifies Incident Owner Group when the<br />
duplicate Incident is Resolved by the<br />
original Incident<br />
Notifies Incident Owner Group when the<br />
Incident has been resolved.<br />
Notifies Incident Owner when the duplicate<br />
Incident is Resolved by the original Incident.<br />
Notifies Incident Owner when the Incident<br />
has been resolved.<br />
Notifies Incident assignee group when the<br />
Incident has escalated for SLA resolution.<br />
Notifies Incident assignee when the Incident<br />
has escalated for SLA resolution.<br />
Notifies Incident Manager when the<br />
Incident has been escalated for service target<br />
resolution.<br />
Notifies the Incident Manager of the Owner<br />
Group when the Incident begins SLA<br />
escalation.<br />
Notifies the Incident Owner when the<br />
Incident is escalated for resolution according<br />
to the terms of the SLA.<br />
Notifies the Incident Owner Group when<br />
the Incident is escalated for resolution<br />
according to the terms of the SLA.<br />
Notifies the Incident Assignee or Assigned<br />
Group (if Assignee is blank) that the related<br />
CI Unavailability record has been restored<br />
(that is, the outage has been resolved), when<br />
a CI Unavailability record is set to Restored.<br />
The <strong>Notification</strong> is sent only to Assignees of<br />
Incidents that are related to the CI<br />
Unavailability record.<br />
Notifies Vendor Support Group.<br />
Appendix A <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong>SM notification events 31
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