BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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CTM:People form to see whether the specific notification has been enabled or<br />
disabled. If it has been disabled, the notification is not sent.<br />
Figure 4: <strong>Notification</strong> process flow<br />
Next, if the notification has not been disabled for that user, the <strong>Notification</strong> <strong>Engine</strong><br />
then checks to see whether User or System Default events are enabled for the user.<br />
User events have precedence over System Default. If a user event for that specific<br />
notification event does not exist (or it has been disabled), workflow looks for the<br />
System Default event. If a user event exists and is enabled, workflow looks at the<br />
specific user notification criteria.<br />
Finally, application events trigger notifications to be sent to groups or specific<br />
individuals. Various notification events are installed with the applications in the<br />
NTE:CFG <strong>Notification</strong> Events form. Messages are stored in the<br />
SYS:<strong>Notification</strong> Messages form.<br />
Additional notification forms<br />
Additional notification forms<br />
In addition to the primary notification forms, the <strong>Notification</strong> <strong>Engine</strong> has the<br />
supporting forms listed in the following table.<br />
Chapter 1 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong>SM <strong>Notification</strong> <strong>Engine</strong> 17
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