BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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Configuring <strong>Notification</strong> <strong>Engine</strong> escalation<br />
pools<br />
To use escalation pools, configure the Escalation Max Threads count from the default<br />
value of 1 to 3 to take advantage of the optimized out-of-the-box <strong>Notification</strong> <strong>Engine</strong><br />
escalation pooling.<br />
To configure <strong>Notification</strong> <strong>Engine</strong> escalation pools<br />
1 From a browser or <strong>BMC</strong> <strong>Remedy</strong> User, open the AR System Administration<br />
Console.<br />
2 Click System => General > Server Information.<br />
3 Click the Ports and Queues tab.<br />
Figure 6: Configuring escalation pools<br />
4 Click in the Max Threads cell, and then specify the number of escalation pools<br />
(for example, 3).<br />
You can change the value to a maximum of 6.<br />
5 Click OK.<br />
Configuring <strong>Notification</strong> <strong>Engine</strong> escalation pools<br />
Chapter 1 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong>SM <strong>Notification</strong> <strong>Engine</strong> 21
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